Mark Christopher Auto Center - Service Center

Jeff Rizzi and the Mark Christopher Team always take care of me and that's why I go to this dealership for my maintenance needs rather than the closer (and my car club sponsor) Rotolo. of me and that's why I go to this dealership for my maintenance needs rather than the closer (and my car club sponsor) Rotolo. More

Ray is awesome and great customer service. We will definitely be back for all our car service. We will definitely be back for all our car service. More

Very pleased with customer service. Service done with moderate timing. They where able to make appointment fast. Service done with moderate timing. They where able to make appointment fast. More

They made me change the oil, change the fuel filter, but they did not remove the service light. and when I asked for information in the parts department, the person who was on the computer treated me very they did not remove the service light. and when I asked for information in the parts department, the person who was on the computer treated me very badly More

Had an appointment for Friday morning for a oil change and fuel filter, took 3 and a half hours to do, as I was quoted about 2 hours. What’s the point on making an appointment? It seems like I had no prio and fuel filter, took 3 and a half hours to do, as I was quoted about 2 hours. What’s the point on making an appointment? It seems like I had no priority over walk ins. That’s a crazy amount of time for basic maintenance More

They kept the car for a long time and the car is still not fixed not fixed More

They performed an unnecessary repair that I explicitly said NOT to do, and then charged me for it. I had to complain to get them to take the charge off. This was so seedy and made me wonder if they’ve bee said NOT to do, and then charged me for it. I had to complain to get them to take the charge off. This was so seedy and made me wonder if they’ve been doing sneaky stuff like this all along. How many times have I been charged for things I didn’t need? More

Good service. My car was fixed in a week! They honored warranty regardless if you bought the car there or not. Not like other. My car was fixed in a week! They honored warranty regardless if you bought the car there or not. Not like other. More

I had an AWFUL experience at Mark Christoper. My truck was there for OVER a month and they still weren't able to get it fixed. Half of my calls went unanswered and no one could ever tell me what My truck was there for OVER a month and they still weren't able to get it fixed. Half of my calls went unanswered and no one could ever tell me what was actually going on with my truck. I finally got sick of waiting and went and picked up my truck only to see that they had left my windows down the last time they parked it. With all the construction in the area and the random rain we have had recently, the inside of my truck was disgusting. The only thing I was told was "oops, sorry about that". This was the last time I will ever take my truck to Mark Christopher, as again, it was an AWFUL experience. More

This review Is definitely not a regular review, I wanna make sure you all understand the word CARING, after I initially purchased my 2017 Escalade I had some cocerns with drivability, took it Buena Park Ca make sure you all understand the word CARING, after I initially purchased my 2017 Escalade I had some cocerns with drivability, took it Buena Park Cadillac couldn’t find anything, took it to Pasadena Symes Cadillac couldn’t find anything, took it to Covina Crestview Cadillac couldn’t find anything, then decided to take it to Mark Christopher Cadillac in Ontario close to where my brother lives!! Wow, what a customer service, right off at arrival, my service advisor was, well is as I will be returning and will ask for Mr. Dario, he was very thoughtful, complete and informative, and to the main part, they did fix my issue, transmisión problem ( Torque converter ) gotta love it, someone was paying attention to details, and really cares for guests… just thought you all want to know, lastly…. I’m not a nearby Ontario resident but I tell you it was worth the drive ! More