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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,261 Reviews
Call Service Center (909) 906-6156

6,261 Reviews of Mark Christopher Auto Center - Service Center

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September 18, 2022

They were on-time in the service area and everything was nice and clean and everyone was friendly and encourages More

by AQUILLAHARRIS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review Aquillaharris! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

Once again, the service dept. took great care of me. Jeff Rizzi, the service manager, made it fast and easy to get an important problem solved. Julie, my advisor, is a friendly fa More

by Arrwood1@2022Sub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie
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Sep 20, 2022 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

Avo in the service department is simply the best! !! He is professional courteous and solved my issue. I have been in back to back: 1st time for my transmission 2nd time for faulty fuel injector. Avo More

by NOKUT534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
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Sep 20, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

I have bought at least 4 new vehicles from Mark Christopher Chevrolet and they have always had the best pricing, best sales staff and their service section has always been spot on when it comes to More

by dsmyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Ceaser
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Sep 20, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 17, 2022

Had to take my Silverado in for repair. Condenser went out on me and Jackie was my service advisor. Hands down 10/10 service More

by offroadcolorado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Sep 20, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

I was treated with respect and kindness. They fixed the problem. Nice place for me to wait. More

by Myrtle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Report | Print
Sep 20, 2022 -

Mark Christopher Auto Center responded

Myrtle , we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2022

Disappointed that GM and this dealership could not work closer together. My vehicle was there 2 weeks before getting repaired. More

by harsany52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 19, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2022

Its a great place to do business friendly and professional honest on time when they say it’s done it’s done More

by pattysfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Sep 16, 2022 -

Mark Christopher Auto Center responded

pattysfam, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2022

This Dealership seems friendly and professional. Service was good. Would recommend to anyone who needs service. More

by TGRACE1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Sep 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

TGRACE1977 responded

You're welcome. My experience was good. My only gripe was that the service tech didn’t rotate my tires like I was told. From the service slip, they indicated that they could not find the wheel locks. A simple phone call to me would have resolved this as I would have told the tech where the wheel lock was located. Other than that, the service was good.

September 14, 2022

Poor service. Did the bare minimum. Charged me $68 for 8 bolts. Took all day to fix my truck when they told me they'd have it done in a couple hours. Inspection sa More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Sep 16, 2022 -

Mark Christopher Auto Center responded

JEFF, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

JEFF responded

Jeff, Terrible service man I don't know what to tell you. Checking off the box "checked all fluids" and there was no liquid in my reservoir, left with low tires, having the nerve to try to charge me $68 dollars for 8 bolts after charging me over TWO GRAND for a cat converter? Gross.

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