Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,198 Reviews

6,198 Reviews of Mark Christopher Auto Center - Service Center

Sort by
April 22, 2022

They were quick to diagnose and fix my truck keep me informed and professional service More

by Slacknjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 21, 2022

I must admit that I had the very best possible service that I could have ever encountered// Handled very professional// I am completely satisfied with my service representative// She was very thoughtful a More

by wjordan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 21, 2022

Customer service at the counter was pleasant. As for labor. Oil was spilled in different parts of the engine. Very disappointed. After a few hours after being home I checked the oil level and it More

by aavshots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Cervantes
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

This dealer is a joke I bought my 2019 gmc truck 3 years ago and my belt is already damaged it should be covered under the warranty but no they want me to pay $250 for a belt and it took them 2 days to serv More

by MICHEALHERNANDEZ236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Apr 22, 2022 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

Good service service check in was excellent. Only issue was checking out they really didn’t know where my car was More

by MonicaRene17
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

Fast, happy, clean, easy, organized, price, good service ,great, atencio, ordenado,responden esplican,cuidate, general More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 19, 2022

Dont honor appts, and didnt come get me when car was ready. I had to go to service advisor 3 hours later and ask for status. The car was probably done 40 mins prior. Then I had to wait and additional 20 More

by greene414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2022 -

greene414 responded

I said what I said. I was not the only customer saying this.

April 18, 2022

Far and complete on time. The waiting area was clean. This time they DID Ofer customer donuts and coffee. Repair was done correctly . More

by KEVIN.L.GUESTE
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 19, 2022 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 18, 2022

Very pleasant experience. Everyone friendly. Work day be in a timely manner. The cost of repairs was affordable. More

by Paulscheumack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 20, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 18, 2022

They did a good job and had the vehicle ready fast and friendly environment definitely recomend More

by Jayguevara.1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
224
...