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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 31, 2022

The price I paid for the work that was done was completely ridiculous. They charged me $675.00 to change a drivers side door lock cylinder and handle. The labor cost was over 400 dollars. This is r More

by Beth.hindman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I did not see these people I saw a woman
Apr 01, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2022

I stopped using the dealership for service because the prices were just getting to high. But sometimes, the dealership is your only option to figure out a problem without throwing parts at your vehicle More

by CHRIS_HIGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Apr 05, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2022

The staff were all polite & professionalism but I only went for complimentary oil change and it took 4 hours. I waited because I was told it may take 2 hours. However, for some reason I was not notified More

by TEAPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Apr 04, 2022 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 31, 2022

Cesar went above and beyond to assist with our GMC Canyon. Scheduling the appointment was easy and I was able to get in quick. Thank you! More

by shanfeld33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Apr 04, 2022 -

Mark Christopher Auto Center responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2022

Service was great. Wasn't pleased about the amount of time. Short staffed, , I'm assuming. More

by Cruze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Apr 04, 2022 -

Mark Christopher Auto Center responded

Thanks for your great review, Cruze. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2022

Service coordinator disappeared on me, it took almost two months to get parts, the only reason I gave two stars was because finally Julie got the ball rolling for me you guys are lucky to have her! More

by Joey.ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie, Matt Torres
Apr 01, 2022 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2022

Caesar did a great job. I was in and out quickly. I will be back on the next oil change. Might be interested in pricing for having fog lights installed by the dealer. More

by T.RISCH69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 04, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2022

Good service from Eric. He always makes me feel welcome and takes care of me. More

by 1sassygrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva from service.
Apr 01, 2022 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2022

Great service: the wait to get your vehicle after it’s serviced needs to be address Immediately More

by gnla45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 01, 2022 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2022

Nice people good service short time and friendly people a like came to my service at this center More

by rosauraaviles15
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cedar, Matt Torres
Apr 01, 2022 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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