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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 27, 2022

Took my car in for service. They offer fast and friendly customer service. Got my car the very next day. More

by LOLSANCHE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 29, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 25, 2022

Never fix the problems, drove it 4 miles, and put a dent in the door. Need to hire real mechanics ,sometimes plugging it into the diagnostic machine is not correct, take it for a real test drive. I am so t More

by Susieqtheclown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2022

The service was timely and excellent. I want especially mention Nobu Domon. He has always taken exceptional care of me and my car ! More

by dace.felton
Recommend Dealer
Yes
Employees Worked With
nobu
Mar 28, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 25, 2022

Erik kept me updated on vehicle and happy with his service. Will use the dealer again for service on my Chevy vehicles. More

by FRITZKORNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Mar 29, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 25, 2022

Jackie did an excellent job with keeping me informed. Also appreciated her working with me on finding my rewards to help get my total down. Will request her on my next visit. More

by LISALANEHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 29, 2022 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 24, 2022

I had to bring my truck in twice to get the issue resolved. Someone moving the truck at the service center scraped the door on the second visit. Despite the time it took to resolve the issue and the More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu and mechanic/technician
Mar 24, 2022 -

Mark Christopher Auto Center responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 25, 2022 -

Frank responded

Nobu was great. I was confident that I was in good hands. Thank you and your team.

March 24, 2022

Waited for an oil change and was out in the time promised. Thank you Cesar! More

by BLUEEAGLEINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Mar 24, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2022

They were professional and prompt. Dario was extremely attentive and helpful. He kept me in the loop and car was finished on time as promised. More

by birodm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 24, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 24, 2022

This was a great Experience ! My service bill was right at my budget ! Dario did a good job ! More

by anunogmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 25, 2022 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

March 24, 2022

Great service. Friendly and committed, even with working understaffed they make sure to do their best to accommodate your needs. Service was done in a timely manne More

by JACKSONTJ91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Mar 28, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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