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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,321 Reviews

6,321 Reviews of Mark Christopher Auto Center - Service Center

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April 22, 2022

service is OK . way too conjested , Room for improvement . tech didnt understand the problem , not solved More

by LTRIBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

Great service competitive prices Ive been taking my truck to get it serviced there for 5 years now , ray always takes care of me . More

by Ben_gtorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

Very Friendly Staff, Very nice and clean facility. I will continue to service my car at this dealership More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

The service agent Nobu was great, he stayed in communication with me as to when my car would be done and it was returned in a timely matter. More

by ruiz.101587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 21, 2022

Customer service at the counter was pleasant. As for labor. Oil was spilled in different parts of the engine. Very disappointed. After a few hours after being home I checked the oil level and it More

by aavshots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Cervantes
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 21, 2022

I must admit that I had the very best possible service that I could have ever encountered// Handled very professional// I am completely satisfied with my service representative// She was very thoughtful a More

by wjordan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

This dealer is a joke I bought my 2019 gmc truck 3 years ago and my belt is already damaged it should be covered under the warranty but no they want me to pay $250 for a belt and it took them 2 days to serv More

by MICHEALHERNANDEZ236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Apr 22, 2022 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

Fast, happy, clean, easy, organized, price, good service ,great, atencio, ordenado,responden esplican,cuidate, general More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2022

Good service service check in was excellent. Only issue was checking out they really didn’t know where my car was More

by MonicaRene17
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 22, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 19, 2022

Dont honor appts, and didnt come get me when car was ready. I had to go to service advisor 3 hours later and ask for status. The car was probably done 40 mins prior. Then I had to wait and additional 20 More

by greene414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2022 -

greene414 responded

I said what I said. I was not the only customer saying this.

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