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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,204 Reviews
Call Service Center (909) 906-6156

6,204 Reviews of Mark Christopher Auto Center - Service Center

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March 16, 2022

Was treated great, waiting time in waiting room about what they told me, very clean offered coffee. I have difficulty walking so after visit with cashier they brought my car to me. More

by SJR2752ARTIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 18, 2022 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2022

The Customer Service was Outstanding! Julie Escobar was very nice and helped me with many questions I had about my service on my 2017 Cadillac XT5. She told me when it would be ready and More

by S300SHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Mar 16, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 16, 2022 -

S300SHARK responded

Great! Much appreciated…

Mar 16, 2022 -

S300SHARK responded

Much appreciated. Have a great day

March 15, 2022

Did not receive a call telling me my car was ready. I am not happy I had to call to see if it was ready before they closed More

by nancy_9martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edy Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Nancy, we are glad to hear that your visit was an enjoyable one. Please contact us if you would like to further discuss your experience so we may continue to grow as a dealership and continue to provide excellent customer service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2022

I like the service there! It takes less time than they Tell me! That makes my day. More

by Efrain Guzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this wonderful review. I strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2022

Quick and easy. Everyone was very helpful. Jacky was wonderful to work with. Thank you! More

by JTRIM87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 12, 2022

Advisor Julie and Jeff the manager took great care of us and provided excellent customer service More

by TJ4ROCKIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie service advisor
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Mar 15, 2022 -

TJ4ROCKIES responded

Your welcome and thank you

March 12, 2022

The manager Nobu was extremely helpful with my recall service and took the time to ensure I was satisfied. More

by DMCNAMARA007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Very helpful, took my Equinox in with out an appointment, have Wifi to work while waiting. Will return for auto service. More

by dhesemo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Mar 14, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Work on communication and have vehicles ready on the same day. Do not keep overnight. More

by frank0714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

We greatly appreciate you providing such honest feedback, Frank. Your comments will be reviewed with our team, and we encourage you to give us a call to discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Very prompt and courteous, encouraging service. Would definitely be coming back for service again in the future More

by JBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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