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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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January 20, 2022

They were able to get me in immediately to take care of my battery issue. Dario is always a pleasure to work with. More

by teachu1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

The service was delayed, but my Service Advisor did an excellent job keeping me informed More

by da1muse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Jan 20, 2022 -

Mark Christopher Auto Center responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

Service writer quick and efficient . In and out in a timely fashion. 25 minute wait to get my car after I paid. Must be staff shortage More

by POINTERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacket Colskey
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

Work done on truck took longer than expected. My truck was returned with grease on the arm rest and I found some hardware that probably belongs to something they took apart. Not happy with the service at More

by Oscartc07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

3 issues I had on truck and only 1 was fixed. Was told they can't figure out one issue because it wasn't happening during the 2 weeks it was in shop and as soon as I took it home the issue suddenly appear More

by ZBARKER78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 18, 2022

Mark Christopher Auto Center has always been a blessing.. great service. Not only with the car but with with personal accommodations. More

by JMEL.A.CARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jakie
Jan 20, 2022 -

Mark Christopher Auto Center responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 17, 2022

Excellent service and and prices. Will be coming back to service my vehicle here in the future. More

by Ellee211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 19, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 17, 2022

Great service had new motor put in treated me with great respect. Also was able to get in for an earlier appointment. More

by Halen813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 19, 2022 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 16, 2022

Hi, I bought my car there and really like it. I never had a problem with anyone before. But things have changed. First nobody answers the phone. The operator answer at first but when you are transferring to More

by marylyn6633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jan 19, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 16, 2022

Great customer service Nobu and Ray took care of my needs! I wouldn't take my Escalade anywhere else. More

by Harriet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 19, 2022 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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