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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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January 13, 2022

The check in process was quick and easy. The service was done in a timely manner. More

by Haztec75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jan 18, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2022

My truck had a leak above the rear window which was replaced. When I picked my vehicle up it stunk really bad due to the stagnant water on the rear carpet. I feel this should have been included in the More

by RUDEL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 18, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2022

Service was great and very quick but they bug to submitted a review so here you go. More

by KB1337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 18, 2022 -

Mark Christopher Auto Center responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2022

A great service timely matter service writer was amazing I would recommend to anyone.thanks More

by CTOWING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 14, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2022

My appointment for a recall was handled fast and professionally. The tech was friendly and nice. More

by deb_teamsters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceasar, Matt Torres
Jan 14, 2022 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2022

Ray Peters is the best !! Got me right in for a dead battery. Thank you More

by TRISHE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jan 14, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Ray was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2022

I had purchased a service contract at GMC and it was not honored at dealership because it was not purchased there. I was promised car at a certain time and it took a hour and half longer. It would’ve been l More

by Contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 18, 2022 -

Mark Christopher Auto Center responded

We strive for 100% customer satisfaction and it is apparent your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss possible solution options with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2022

Jackie in service department was professional and understanding. Had to deal with outside warranty company that I bought through my credit union. Kept. Me informed. More

by danman9179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie service department
Jan 13, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 10, 2022

We took our 2017 Cadillac for service. It lost power steering. The only reason they kept it a few days was because they couldn’t get the special parts. Once the parts came in the car was fixed. Besides More

by Felipe C Saucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie answered all questions professionally over the phone. Cariewas great when she delivered the car. Great personality. , Frank Villalobos, Matt Torres
Jan 11, 2022 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 10, 2022

Mercedes Benz washes their customers’ car, No excuses!If Mercedes Benz washes their customers’ car, No excuses! If it weren’t for Nobu’s service More

by lmfollens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 12, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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