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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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December 02, 2021

Customer service was top notch from when i walked in to when i picked up my vehicle. Service with a smile More

by S.garnica56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 06, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2021

They take too long to do a service they took 5 hours for oil change . More

by FREIGHTLINER19982016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2021

Knowledgeable service consultant, very helpful. I have been to this dealership for quite sometime for service on my car, and am satisfied with the job that they have done. More

by Edlou55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon
Dec 06, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2021

The service was ok. I expected the get a loner car or courtesy ride to a nearby venue. The employees were very nice. More

by SANTIDIVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 03, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2021

Yesterdays visit went well until I went to pick up my car. Cashier said car will be brought out to you. Went outside waited awhile 15 mins went back to cashier n reminded her I’m still waiting no other More

by Dee
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 03, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2021

Always nice, always have your interest at heart. Always make sure your service is being taken care of. More

by ROSIEMAE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters , Service
Dec 03, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2021

Had an appointment at 10 and left my truck all day and nothing was done to it . very upsetting! They also didn’t have any rental to give me so now I have to make another appointment for the same thing . More

by j.maclimon69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacky 5 stars , Matt Torres
Dec 03, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 30, 2021

Not a very professional installation both sides were left undone of the touch screen installation on my SRX which cost $1,500 I would expect better from a backyard mechanic More

by lindaciousle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nobu domon
Dec 01, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 29, 2021

Service needed not being approved by management due to being under warranty. I do not understand why a mechanic would say my truck doesn't have a leak if there is a saturation stain and fluid is low. More

by VASQUEZJUAN1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Nov 29, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2021

I don't think they thoroughly check my car. I've taking it there twice for the same problem. More

by mzturi68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2021 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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