Mark Christopher Auto Center - Service Center

This was a terrible experience. I made an appointment for an oil change. When I showed up, on time I was informed they were not doing any more oil changes that day. When I said I had an appointment they said an oil change. When I showed up, on time I was informed they were not doing any more oil changes that day. When I said I had an appointment they said they would do it but it would be at least 3 hours. I ended up calling my husband to pick me up and told them I would pick it up the next morning. When I showed up to get my Enclave it was ready but they had not applied my coupon. It took half an hour to get that corrected I understand they are short staffed but that should be communicated when the appointment was made. There were a lot of unhappy customers in the waiting area. More

They tell you that you have an “appointment” when in reality it is not an appointment. Mine was for 930 am and my car wasn’t taken to be serviced until 11 am. No shuttle or complimentary car to get back reality it is not an appointment. Mine was for 930 am and my car wasn’t taken to be serviced until 11 am. No shuttle or complimentary car to get back home during the 2.5 hour service. Terrible system for servicing cars. If I didn’t get a free service I would not take my car here. More

Very bad experience car keep all day & then told couldn’t be fixed that day be fixed that day More

The service attendants are professional and prompt. Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 More

Very good customer service,estimate of time involved to complete job was quite accrurate. However, I was disappointed of the closing of the Cadillac service area complete job was quite accrurate. However, I was disappointed of the closing of the Cadillac service area More

Had appointment for a oil change, 5 hours later, Car finally done. Ridiculous. Why have appointments? Other people in the waiting room had the same problem. They have a lot of people walking around thou finally done. Ridiculous. Why have appointments? Other people in the waiting room had the same problem. They have a lot of people walking around though. The service is very poor. More

The service was great the customer service people were very friendly and thank you Cesar. very friendly and thank you Cesar. More

When I got to line for service. No sign, no one there to let me know when, where or anything. I went inside and I was rudely told to go wait In my car. Finally a service lady came out and was rude and abras let me know when, where or anything. I went inside and I was rudely told to go wait In my car. Finally a service lady came out and was rude and abrasive. The issue was never figured out on my car.the codes never cleared. Positive waiting room nice. Nice that you offer ice, water and hot drinks. More

Requested 3 items be checked.. vehivle was held for a week. 1 item identified and fixed.. others were told problem didnt exist.. showed service csr they were there when i picked up vehicle. Got a sorry week. 1 item identified and fixed.. others were told problem didnt exist.. showed service csr they were there when i picked up vehicle. Got a sorry you are right.. Horrible.. waste of time. More

The attendant was rushed initially and didn’t give the best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad taste in my mouth. More