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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,194 Reviews

6,194 Reviews of Mark Christopher Auto Center - Service Center

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November 16, 2021

I’ve been very happy with the service at the dealership I’ve never had a complaint about anything More

by Graceozuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Service overall was great. Had to leave my truck there for a few days to get the part but i was satisfied. However, in the process of me dropping my truck off and picking it up, my house keys went missing More

by kmsmitty1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

November 15, 2021

Appointment and service were on time, your service depth did't validated GM loyalty 20% discount cupon More

by Homero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2021

Was in to you dealership by appointment made by GM corporate and was told that you would not work on my vehicle because of a separate issue at Dutton cadillac. The technician and service writer were v More

by Tirekiller1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Nov 17, 2021 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

November 15, 2021

Horrible communication and rushed services, they do not focus on doing the right thing they want profits More

by MCDP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 14, 2021

Alway accommodates the customer,clean waiting rooms and friendly staff. Julie Escobar and the service department are always willing to assist you. More

by Brenda.parkskelly@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Julie was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 14, 2021

Customer service was great. Waiting lounge was great with vending machine that had sandwiches and free coffee/hot chocolate. Only complain is that an appointment was useless since you still have to wait over More

by Ivan_rodriguez909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 14, 2021

Service provided in a timely manner based on my schedule service attendant worked with me More

by life226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 14, 2021

We made an appointment for service and was not disappointed. Thank you for the oil change and other work that was needed. I would give it a 5 but we really needed a courtesy car sine it took a fe More

by SANTIDIVES
Recommend Dealer
Yes
Employees Worked With
Jackie
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 13, 2021

Thanks you to Juan f my visit was great and fast he answered all questions More

by GJOHN8575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan F , Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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