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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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September 13, 2021

After getting my A/C repaired, the compressor locked up. I paid 1000.00 for a compressor and the new part didn't last a week. The work was fine but the part was crap. I assumed that it would last longer bei More

by milesfan1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hobu
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2021

Called service twice last week, no return call. Been waiting 2 weeks for repair part. Asked for return call from service that was never received. More

by John Velazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only spoke to operator. Twice last week.
Sep 14, 2021 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

September 12, 2021

Good customer service. I appreciate that they let me know that I couldn’t get a chip key but they did what they could. Thanks More

by rickkruse59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 14, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 12, 2021

I took my car in for an oil change by appointment and I was picking it up only an hour later. Not bad at all More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 14, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 12, 2021

I always depend on your service center. My 2007 Yukon XL has 290,000 miles thanks to the service department. This is the best car I have ever owned. One day soon I will buy a new one. I know the service sta More

by JFISGUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in sales is a cool guy, enjoyed meeting him while I waited for my truck, Matt Torres
Sep 14, 2021 -

Mark Christopher Auto Center responded

We appreciate your input, JFISGUS. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2021

A little slow checking in and service had no record of my apt, even though I could show them name and return email, but good service More

by 1958topcat0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 13, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2021

Great service. Oil change was fast with appointment. I’ve be going there for many years for services on my Chevy Cruz. So far best oil change prices too. More

by rosaocho3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Sep 13, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2021

Is close to where I live excellent service changing oil on my truck ,And sometimes have a good deals on sales ,Selling trucks and cars More

by Leo González
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 13, 2021 -

Mark Christopher Auto Center responded

Thank you for the five-star rating, Leo! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2021

Great professional service in a timely manner and with professional courtesy. Which is why I buy General Motors vehicles all of my life Thank you More

by POINTERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 11, 2021

Greeting was friendly and prompt, service was completed timely, but I didn’t receive a call to let me know my truck was done and I was in the waiting lobby. I waited 2 hours longer than needed (truck was More

by Brian A Horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe her name was Laura and I’d give her 5 stara
Sep 13, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this excellent feedback, Brian. We sincerely value your business and your feedback will be reviewed with our team. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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