Mark Christopher Auto Center - Service Center

Poor communication1. This is the second time in a row Poor communication 1. This is the second time in a row I’ve waited over 3 hours for my oil change, and wasn’t notified that it was complete until I Poor communication 1. This is the second time in a row I’ve waited over 3 hours for my oil change, and wasn’t notified that it was complete until I had to ask. 2. Also after my first 3 hour wait, after paying the cashier she notified the team to bring my car, after waiting 25min they forgot, had to re-ask the cashier and waited another 10+ minutes. 3. My coupon wasn’t added to my oil change after scheduling via the MyChevrolet app. Ended up paying an extra $20 (Recommend a text notification when services are complete, also the complimentary car wash seems to be gone as well) Mark Christopher has been the only dealer I’ve taken my Camaro to since purchase, but slowly things have declined in terms of service quality. More

Mark Chris Service is excellent. I especially like Ray Peters in service. He provides updates to me all throughout the service process when I have my vehicles in for service. Peters in service. He provides updates to me all throughout the service process when I have my vehicles in for service. More

My service advisor Jackie was great. The lack of rentals or courtesy shuttle for your clients is where you failed also all new vehicles should be checked for software upgrade so clients don’t have to come i or courtesy shuttle for your clients is where you failed also all new vehicles should be checked for software upgrade so clients don’t have to come in twice for the same issue in a week. More

The Service Mgr n Staff were very attentive to my vehicle needs start to finish. Quoted work n delivery was early! Very Satisfying!Thanks Jp needs start to finish. Quoted work n delivery was early! Very Satisfying!Thanks Jp More

I like this service department because they tell you up front what needs to be done to get your car back on the road. They also tell you what's going to cost. There are no hidden charges. If they discover front what needs to be done to get your car back on the road. They also tell you what's going to cost. There are no hidden charges. If they discover any other problems, they call you and let you. After the job is complete they call you. More

Very difficult to talk to the service department. Transfer to many people number of times before I will get to the right person. When I arrived people weren’t very friendly either. It didn’t used to Transfer to many people number of times before I will get to the right person. When I arrived people weren’t very friendly either. It didn’t used to be like this. it is obvious there is new management in place and people are very unhappy working there. I will be moving to another Chevy for my next service. More

Walk in an you just stand there. Then the cashier acts like they are bothered. They hand you paperwork and you have to figure out what the paperwork is covering. There’s a complimentary vehicle check but like they are bothered. They hand you paperwork and you have to figure out what the paperwork is covering. There’s a complimentary vehicle check but nobody goes over it with you. It’s just a bunch of stuff on a part. Asked the cashier who I can go over it with. She say the technician. Ok.. o just go find somebody? Then I asked where I can find them. She points all bothered like I’m just off the street and suppose to know what to do or where to go. How bout when you walk in a business somebody greets you, maybe “somebody will be right with you”.. nope just stand there and figure it out. Went in for an oil change and wanted them to check my front camera which shows it needs service and inspect the spark plugs. Took them 7hrs and all they did was change the oil and rotate the tires. They didn’t even do anything else or check the camera. when I dropped it off I reminded them to look at the front camera and they said “oh I’m not sure since there are a lot of fuses. Huh? Where am I suppose to take it then? definitely finding another Chevy service department More

They work seriously and responsibly, and we can communicate effectively with each other. Their service is good, my car is fixed and I like it here. communicate effectively with each other. Their service is good, my car is fixed and I like it here. More

Provided false diagnosis that cost $2100. On second visit discovered the actual issue was a $300 minor fix. My issue is still not completely resolved and will now have to seek an outside opinion. discovered the actual issue was a $300 minor fix. My issue is still not completely resolved and will now have to seek an outside opinion. More

So I took my Acadia Denaly for an oil change and a detail. The detail was really bad it looked like they just washed it and waxed it. The interior still had stains and crumbs all over. I've gotten bet detail. The detail was really bad it looked like they just washed it and waxed it. The interior still had stains and crumbs all over. I've gotten better carwashes than this. I paid about $200 for the detail not worth it. Then it was time to pick it up I was informed that they found a coolant leak if I would of known this I would of skipped the detail and took care of the leak first. More