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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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September 01, 2021

Great service and caring individuals.higjly recommend Brian Noble and the parts and service team at Mark Christopher. Auti Group. 5 star recomendation very helpful and courteous.. More

by CJMCGINLEY27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Brian Noble, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2021

Service for my Cadillac used to be outstanding before all cars were consolidated at the Chevy service center. Now I have to wait twice as long and some services not performed. Go back to the old way and I wo More

by Bestestnanaever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario gomez, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

Great dealership always helpful never have a problem service is great staff is friendly and helpful. See me right away and always good with helping me keep my vehicle maintenance More

by MRS.JAE98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 02, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

Wife asked several times how long service would take with no definitive answer. 5 hours later shes handed a receipt and given no explanation of the repairs done to vehicle. Unacceptable More

by HENROB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

My truck was done on time and all services were performed. The Service Advisor Ray Peters was fantastic! He welcome me and went over the services that are recommended and needed. More

by brandonher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

I spent over 2,700.00 on service. As far as I can tell at this the service was done properly. Where I am completely dissatisfied is that I had to pay lift 39.99 for a 1 1/2 mile ride. And a car wash about 40 More

by WILKE911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

I had an appointment at 9:50 took me more than 25min before someone can help at the end they recomended a service that I need for the amount of $547 More

by almamark10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2021

Abo at the service center delivered A-1 service!!!I Abo at the service center delivered A-1 service!!! I could not have asked for a more professional and thorough service person! Thank you for everythi More

by Nin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abo
Sep 01, 2021 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 30, 2021

I would like to,but they ask for PASS WORDS @ USER lass time, and I have no idea. They make it hard, and I will not do it. More

by WILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 29, 2021

Five stars for Nobu and Mark Chris service! Thank you for the continued service with a smile. Nobu was professional and all friendly from the second I walked In. Thank you! More

by Travis Gasaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 31, 2021 -

Mark Christopher Auto Center responded

Hi Travis, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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