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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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September 05, 2021

When its time for my 2017 Silverado oil change i love to take it to mark Christopher because they always treat me right the people at mark Christopher's rock friendly service More

by nlevario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie escobar
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

I’m extremely disappointed in the Service Department. They are short staffed, and the representatives that are working have extremely bad customer service, They didn’t have time to answer my questions an More

by BBBNUNEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a female
Sep 07, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

$2800 to replace the AC condenser and it lasted three days. No loaner car offered. No shuttle service to work. For the second repair I arrived at 5:07 to pick up my car and they would not acknowledge me More

by Richkinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Sep 07, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 08, 2021 -

Richkinney responded

Jeff, If you were really concerned with customer service you would have called me. Instead you put the onus back on me (the customer). I am not interested in calling you "so we can address this together". I am posting my experience and this exchange to Yelp, Facebook and Instagram. My goal is to draw as much attention as I can to your team and encourage your ownership to make much needed changes, starting with you.

September 04, 2021

Brought car in was told there was no rentals so I stayed at dealership. Fours go by told car is ready. Get in and what I brought it in for clearly wasn’t fixed. Waited another 2.5 hrs only to be told they d More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but everyone was awful, Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Bill. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Great job the service department found out the problem and hopefully it’s fixed now thank you very much for your services I will return again More

by RODERICK750
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric in the service department
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 07, 2021 -

RODERICK750 responded

Yes I would like a free oil change please thank you

September 04, 2021

I've been going there for the last past 4 years for the good service the prices could be a little better and more merchandise in the showroom More

by BIGROCKHEND76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Our service representative Avo was great In getting our car service and running even after a check engine light came on on the way home from picking it up. More

by YOLLY2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Disappointed on there service department . Long wait time just waiting in line for them to check your vehicle in and no point of having appointment. Gave me my vehicle with grease stains on the steering whee More

by FASHIONYESENIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 10, 2021 -

Mark Christopher Auto Center responded

Hello Yesenia, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Professional, honest and friendly people! Needed accessories for my Equinox purchase. They ordered the matts quickly and contacted me when ready to pick up. Bryon was willing to stay late so I cou More

by SDA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Great customer service and very professional.Fast, Great customer service and very professional. Fast, accurate and provides important information regarding you vehicle. I enjoy coming to mark Christo More

by HERRERABERNICE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik, Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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