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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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August 29, 2021

Service closes at 5pm so I have to take 2 hours off from work every time I go to service. My fan clutch went out on my $80,000 truck after 5000 miles. Took in for service. Took a week to get repaired. When More

by RAYIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo Injian was actually great. Whatever technician couldn't tighten a hose clamp is poor.
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2021

I had a great experience with buying my new vehicle, I was very satisfied with the customer service and Gerald was a great salesman he helped me get the price I was willing to pay and gave me a great deal More

by luis.jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Aug 31, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review, Luis! We're glad to have Gerald on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 29, 2021

Had my truck for 3 days and fixed nothing. I had to remind them to check for recalls which it had 1 that required fixing. More

by DARREN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2021

Anytime my husband, myself or our son need service on our vehicles we trust one dealership, Mark Christopher Ontario. We've been loyal customers because no matter what your team goes above and beyond for us More

by FChip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Ray is a real asset to your company. In these difficult times when people don’t want to work and many have no pride in their work product Ray demonstrated professionalism and a desire to serve the custome More

by CHRISJKFAMILYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

My service consultant Juan Fletes went above and beyond to provide remarkable service. He is definitely a tremendous asset to your dealership. I would highly recommend Juan and Mark. Christopher Auto Cen More

by CSMAUK007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Drop off was smooth, everyone was very kind and helpful, and the work was done fairly quickly. I wasn’t able to pick up sane day and they had no problem holding the car overnight. More

by Superbohl032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Aug 30, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Mark Christopher Cadillac lucky to have such a great Service tech in Ray! Ray has taken care of my Mother's service needs each time and makes another " to do list" item pleasurable! Thank you Ray! More

by teena.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in Service
Aug 30, 2021 -

teena.thomas responded

My only request is during covid please at least wipe interior down

Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

This dealership has the best auto service. I bought a car from them 15 years ago and I’m still going back to have my car service here. I also bought a new car not from here but I bring that car to be service More

by DICKMELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

My Service guy RAY was a great help Excellent and took really good care of me.. He made sure I had a rental and called when my car was ready. More

by kemianderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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