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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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August 31, 2021

Wife asked several times how long service would take with no definitive answer. 5 hours later shes handed a receipt and given no explanation of the repairs done to vehicle. Unacceptable More

by HENROB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

My truck was done on time and all services were performed. The Service Advisor Ray Peters was fantastic! He welcome me and went over the services that are recommended and needed. More

by brandonher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

I had an appointment at 9:50 took me more than 25min before someone can help at the end they recomended a service that I need for the amount of $547 More

by almamark10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

Great dealership always helpful never have a problem service is great staff is friendly and helpful. See me right away and always good with helping me keep my vehicle maintenance More

by MRS.JAE98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 02, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

I spent over 2,700.00 on service. As far as I can tell at this the service was done properly. Where I am completely dissatisfied is that I had to pay lift 39.99 for a 1 1/2 mile ride. And a car wash about 40 More

by WILKE911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2021

I would like to,but they ask for PASS WORDS @ USER lass time, and I have no idea. They make it hard, and I will not do it. More

by WILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 30, 2021

Abo at the service center delivered A-1 service!!!I Abo at the service center delivered A-1 service!!! I could not have asked for a more professional and thorough service person! Thank you for everythi More

by Nin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abo
Sep 01, 2021 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 29, 2021

Service closes at 5pm so I have to take 2 hours off from work every time I go to service. My fan clutch went out on my $80,000 truck after 5000 miles. Took in for service. Took a week to get repaired. When More

by RAYIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo Injian was actually great. Whatever technician couldn't tighten a hose clamp is poor.
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2021

I had a great experience with buying my new vehicle, I was very satisfied with the customer service and Gerald was a great salesman he helped me get the price I was willing to pay and gave me a great deal More

by luis.jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Aug 31, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review, Luis! We're glad to have Gerald on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 29, 2021

Anytime my husband, myself or our son need service on our vehicles we trust one dealership, Mark Christopher Ontario. We've been loyal customers because no matter what your team goes above and beyond for us More

by FChip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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