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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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August 21, 2021

My engine light went off and I called this dealership towards the wind of the day. No answer so I left a message. They called me back the next morning and had me take the car that same day. They called m More

by MS.MAYRA.BUENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in Service department
Aug 24, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 21, 2021

Thank you! I love the proximity of the service center to my home. Comfortable waiting area. Clean. Several individuals came in to disinfect seats and tables. Service rep was kind and answered my questions. More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Aug 24, 2021 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 21, 2021

Thank you for the amazing service and maintaining your quality work as a priority despite the struggles we have all been facing through this pandemic. More

by Villarreal1890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 24, 2021 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

The service was never completed and I have to take my truck home. After waiting 4 hours they told me it still wasn’t getting worked on and I still had two more hours to go. All I needed was a simple oil More

by andy.pena656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

So far I have had a good experience! I had a customer representative call me back in regards to an issue I had and they fixed it right away so I highly recommend this dealer and loving my truck More

by michellelov07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 24, 2021 -

Mark Christopher Auto Center responded

Michelle, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 03, 2022 -

michellelov07 responded

Very good experience in my purchase they did beyond great and very patient and polite thank you for your good costumer service!👍🏼👏🏼 Shout out to Oscar and Mathew in sales department 😇

August 20, 2021

Jackie K was friendly and professional. The greeter answered my questions. The estimate was spot on. The cashier was efficient. The sanitation was very good. More

by JMEANTTOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie K., Matt Torres
Aug 24, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 20, 2021

Service advisor Avo is the best! He's great about keeping the customer informed about their car and explaining everything clearly. I love being able to schedule appointments online! More

by Jimbec92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Aug 23, 2021 -

Mark Christopher Auto Center responded

Hi Jim, and thank you for this great review! We're happy to hear that Avo took care of you! They are a great asset and we appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

I Have always had a good experience with the service center and their employees. They communicate well and are very thorough and knowledgeable of the processes . More

by MARKTCHASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Aug 24, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

This was a follow up service to resolve an issue that came back after the original service. The team was easy to work with. No complaints. More

by lloydj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Aug 24, 2021 -

Mark Christopher Auto Center responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

Mr Peters was awesome to work with. He followed with me every step of the way and was in constant contact. He is a great asset to the team. More

by CHAVARIN.ART
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Peters
Aug 24, 2021 -

Mark Christopher Auto Center responded

Hi, and thank you for this great review! We're happy to hear that Mr. Peters took care of you! They are a great asset and we appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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