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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,247 Reviews

6,247 Reviews of Mark Christopher Auto Center - Service Center

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August 27, 2021

Everything is well organized from drop off to pick up. Communication is on point as well! Nobu was excellent and provided excellent customer service! Thank you! More

by DOetiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2021

I will never wait more then 4 hours for a oil change ever again in my life I was almost late for work because of this. I would just go to Rotolo Chevrolet in Fontana they would at least arrange something for More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the name
Aug 30, 2021 -

Mark Christopher Auto Center responded

George, thank you for sharing your experience with us. Here at Mark Christopher Auto Center, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2021

Quick and easy process. Time efficient. Nothing negative to say. Eric helped very much so. Within less than 24 hours my vehicle was ready. Thank you all More

by luis.ramirezjr89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2021

The service and staff are great. I have always taken my care here since 2016 and I would definitely recommend them to friends and family anytime More

by goldieandtimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, Matt Torres
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Aug 30, 2021 -

goldieandtimmy responded

My pleasure thank you for excellent staff and excellent service.

August 27, 2021

Great service, friendly, fast, nice lounge area. Great work and great place , would definitely go back again. Wish it was closer and the washing could resume More

by swalkerredhot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 26, 2021

Not happy at all I was told I would get answer on my truck by Friday afternoon I had to call for two days to get answer then finally received a text that my truck would cost $2,800 to fix. Customer serv More

by Dffucla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 26, 2021

I was pleased with my visit. The lounge are was very clean and also the ladies room. I usually get a car wash but was told not this time because they were no longer doing them anymore. Overall I was ver More

by DEYONNEKIMBALL
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 26, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 26, 2021

Juan and Mark Christopher Dealership are always helpful and on top of their game. Awesome!!!!! They go beyond 150 Customer Service. We take 4 cars here for Service!! More

by mnunez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 25, 2021

I feel a little let down that you are not a CaIdillac dealer anymore. If I wanted Chevrolet service I would have bought a Chevrolet More

by THEFIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Aug 27, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2021

This place is a joke, all they worry about is taking your money. I do not recommend this place I bought a brand new truck and I've had so many problems with this truck. More

by valentin.tapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Aug 31, 2021 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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