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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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August 10, 2021

No boo the service writer is always professional courteous and that’s what he says he’s going to do he’s a pleasure to work with and I’ve been dealing with him for several years he is an asset to yo More

by TOM_GWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo Your service writer is one of the best in the business
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2021

I have done all my services at Mark Christopher. Nobu is my rep and has always treated me well regarding my Cadillac CTS-V. He has made all my visits pleasant and has always gotten my car back to me on time More

by 24julestee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

Tires were not rotated, picture was taken prior of servicing of tire pressure and all were the same when picked up. I was offered $50 off however I feel they should’ve taken my vehicle back and rotate More

by DARLENE.REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Aug 11, 2021 -

Mark Christopher Auto Center responded

Darlene, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

My check engine light was on, the issue was fixed but is now an issue again a week in half later - my light is on again. This issue keeps coming up and has yet to have a permanent fix. I have been dealing More

by foxxee12002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu D.
Aug 11, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

The service was exceptional. The fact that I didn’t have an appointment didn’t stop them from completing my service in a timely manner. More

by logandad1
Recommend Dealer
Yes
Employees Worked With
Didn’t catch name
Aug 11, 2021 -

Mark Christopher Auto Center responded

Logan, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

This was my time at Mark Christopher Auto Center. The service was great and good customer service. I will return for Auto repair. K.C More

by karencoats73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mark Christopher Auto Center responded

We appreciate the kind words, Karen. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

Service was done:Asked tech for wheel repair(nick in center of rim.No info.Go pay cashier only.?Would have liked a caring answer. More

by ppaulinep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Pauline! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 07, 2021

Had an okay experience with Mark Christopher. Car has been running good. I just did not appreciate when I picked up my car it smelled like cigarettes. Took a few days to get the smell out of my car. I al More

by arlieangel830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan (service department)
Aug 11, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 07, 2021

There’’s a reason why I’ve Leased, with the Option to Buy, (6) Consecutive ShowRoom Caddies’ From This Location; NOBU DAMON!! PERIOD!!!! HE’S AWESOME 👌👍 More

by Steven Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NOBU (SVC.)
Aug 11, 2021 -

Mark Christopher Auto Center responded

Steven, thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 07, 2021

Jackie was awesome. Very helpful, I was able to wait, she kept on top of everything. They got my car back to me faster than I anticipated. More

by CVARG.951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Jackie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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