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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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August 05, 2021

Very prompt and let us know exactly what was wrong with my vehicle and how much and was done when they said it would be done❤️ More

by Norma felix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Felix aka jerry
Aug 10, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

They are number 1 in customer service best GM dealership in california . they go above and beyond to satisfy there customers, all service writers are professional and respectful More

by Omar sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Took too long for an oil change. Not used to waiting for so long with my Acura. I now have a Cadillac and was disappointed that the service center for Cadillac is shut down. I may try West Covina. The More

by Steve.bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I met none of these people in service., Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

Steve, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Julie Escobar from the service center is always willing to go above and beyond to help me with my car issues. She is a great asset to the mark Christopher team. Thanks julie More

by jwinn22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar five stars
Aug 10, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Thanks a lot Jeff R you saved the day we appreciate and also thank you to mr. Nunez for all your help on all the questions we had More

by LIZ.102800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Aug 10, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 05, 2021

Great service department. Quick check in. Work was completed in the time frame they gave me. No wait time at check out. Wish the car washing was still available. More

by bowtieman34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 10, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Great and timely service..service was done win time that it was promised. It would have been nice if my vehicle had been washed prior to me picking it up More

by FUENTESJORGE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had an overall positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 04, 2021

We struggled getting to the root if the cause with my vehicles issues.. Eventually we figured it out and now everything is fine. I would encourage you to figure out how to get parts to the dealership fa More

by TRAVELER2341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 09, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had an overall positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 04, 2021

I was told it would be 2 to 3 hours. After 5 hours of waiting for my car I checked on it and it was ready. I don't know if it had been ready for a while and I wasn't told. Other than that the service w More

by pegleg909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Aug 09, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 04, 2021

Class dealership with an excellent Service Center. Worked with Matt, the Manager, but I apologize for not getting the names of others that I interacted with. More

by jaimeel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Aug 09, 2021 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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