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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,199 Reviews

6,199 Reviews of Mark Christopher Auto Center - Service Center

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July 06, 2021

Service rep did a great job and was very attentive. She kept me updated on my vehicle. Great job! She deserves a raise or a bonus. More

by GREGPESINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not see her name listed.
Jul 08, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2021

The technicians are extremely sloppy and careless. Paint on roof of my 2019 suburban was bubbling, when they repaired it they broke the rack. Took it back and they fixed tab, but left gap between roof and r More

by 1LOPEZMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie
Jul 08, 2021 -

Mark Christopher Auto Center responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2021

Love their customer service in the service department, great quality of work and never have any issues with them. Love their work take my Cartier because of that More

by LASTELLEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 06, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2021

As for as the service I received on my car it was excellent, but the customer service from the assistant Ray Peters was not welcoming, pleasant or professional at all. I’m not sure why I received suc More

by Wanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 06, 2021 -

Mark Christopher Auto Center responded

Wanda, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2021

Great service. Like always. Nobuyoshi is always helpful, courteous and knowledgeable. Mark Christopher has been taking care of my car since I bought it from them and I very pleased. More

by marylyn6633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi domon
Jul 06, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2021

Good service and price, but please bring back carwash and courtesy vans so we don't waste our time in lounge and no water for your guest. More

by CYBRWOLF5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose.
Jul 06, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2021

Juan helped me and as usual very professional, polite and really friendly . TOLD ME WHAT NEEDED kept me informed while waiting for truck, that why I come back More

by LUCKYTIGER12001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 06, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2021

Extremely professional I got there on Wednesday and within five minutes my truck was taken to the back they promised me that have it ready the next day and they did. We totally me recommend Mark Christ More

by dccservice1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jul 06, 2021 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2021

Service was quick and easy. We received the car on time. We were able to get an appointment when requested. The car is running like new. More

by PACHING530
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 06, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2021

Well I took my truck to get the free service and go get a few issues I had wit my truck. The person that tok my service request was a A+. When I picked up my truck I wasn’t told what was done to correct the More

by FRESHPINA77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Jul 12, 2021 -

FRESHPINA77 responded

I hope I get a call back or email this time? Not happy wit your sercice

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