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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews
Today: 8:00 AM - 12:00 PM Closed Now
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6,254 Reviews of Mark Christopher Auto Center - Service Center

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July 20, 2021

Too k. My truck stereo not working after 3 hrs didn’t fix it I ask way he said gm is working on problem he never what’s going to happen or how long More

by Gv4290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Jul 22, 2021 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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July 20, 2021

I was very satisfied with the service - fast and addressed the issues completely. Thank you Ray for your friendly expert service, it was a pleasure. More

by sanog
Recommend Dealer
Yes
Employees Worked With
Ray
Jul 23, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2021

My service rep Eric was very helpful & courteous . Waited in line 30 minutes in my car even t hough I had appointment. No car wash! More

by Jo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 23, 2021 -

Mark Christopher Auto Center responded

Jo, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 19, 2021

I have been coming here over many years to service my various cars. Although I now reside in Corona, I bring my 2017 Corvette Grand Sport here because I trust them to maintain and service my car. They ar More

by michael.gonzales465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avedis Injian, Matt Torres
Jul 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 19, 2021

Normally all is great. This time 2 and a half hours for simple oil change. I was first in line. And I don't get why my car was taken to parking garage then brought back to me? More

by brianfenton331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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July 17, 2021

Had an appointment for 10. Got there early but still had to wait for an hour just to drop off. What’s the point in having an appointment! Service guy that helped me was awesome tho. More

by FUENTESDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig
Jul 22, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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July 17, 2021

I have no problem with the dealership. However, my service guy was manipulating, dishonest and right down rude. (Manipulating)He told me he would wave an item just to get me to pay the larger price. More

by jbkc87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan / One star!
Jul 22, 2021 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christopher Auto Center. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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July 17, 2021

My appointment was at 8 it took 3 hours to get a simply oil change. Also witness an employee drive and scratch a customers truck side mirror told a employee and everyone seemed to brush it off like it was More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

I waited for my car in the waiting room. All other agents looked for their customers but my replacement agent called me on the phone. More

by Jean.Armstrong922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

Engine light came on, brought to service on a Friday, injector issue kept over the weekend, under warranty. Was told no rental cars available and if I was to get a rental I have to get a Chevy and that t More

by richapear9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie klosky
Jul 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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