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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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May 20, 2021

Service agent and technician were friendly and professional. The price was extremely high so I took the vehicle to an independent mechanic who is charging 1/3 the price More

by rotarylu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember their names.
May 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2021

I was happy that they were able to get my car in the Shoppe same day I called in, and the best thing is that they fixed it the same day! More

by eacuna16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 21, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2021

My gut feeling is that Christopher Chevrolet is honest and their service shows they care about their customers. Thank you for your sincere dedication to making my experience a great one all the time. More

by LuChez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 20, 2021 -

LuChez responded

Great dealership!

May 21, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2021 -

LuChez responded

Thank you again for everything and I'll be seeing your team again tomorrow for an electrical issue.

May 19, 2021

Excellent work very professional was in and out in a few hours... Was very helpful and caring Ms. Escobar refuse to give no as a answer More

by deshantaemcdaniel70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Escobar
May 21, 2021 -

Mark Christopher Auto Center responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2021

Sandra was very, very professional and helpful. Really took the time to help me out with my extended warranty. Kept in constant contact with me. More

by Masterbassist10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
May 19, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2021

They did not complete the task I originally scheduled appointment for very rude and unprofessional I scheduled a re call which was fixed and my power steering to be fixed as well , they completely ignore More

by 2008Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, Matt Torres
May 21, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

May 19, 2021

My service advisor was well with communicating with me, however The communication between advisor and servive tech is lacking somewhere. 1.5 of 4 issues resolved. 1 delayed due to parts, understandable. 1 More

by Haro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Avo and technician name unknown.
May 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2021

45 minutes to check-in car even with a scheduled appointment is ridiculous. 2 services on the invoice that said I declined them at 15:19. The service dept didn't call the house until 3:39pm so obv More

by SH
Recommend Dealer
No
Employees Worked With
Nobuyoshi Domon
May 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2021

Good service since I bought my car here until now I still bring my car for better service and better quality. 5 stars for me. More

by Lea Arpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2021

I’m from Arizona and the Check Engine light on, I showed at this great Service Center an problem fixed great peace of mind t More

by jose.saralegui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kabu
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Jose! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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