Mark Christopher Auto Center - Service Center

Took truck in said it was done picked up 10min later same thing Brought truck back 1100.00 later truck fix. xxxxxxxxx and very Inconvenient thing Brought truck back 1100.00 later truck fix. xxxxxxxxx and very Inconvenient More

I feel like I was xxxxx on labor charges. $2,300 in labor for a $34 part. The issue was fixed but it just seems ridiculous. Also what I asked for regarding the issue being accident related was just brushed for a $34 part. The issue was fixed but it just seems ridiculous. Also what I asked for regarding the issue being accident related was just brushed aside and seemed like it was just a problem and they did not want the hassle. Not very helpful in that respect. They did give me a military discount of 5% which is appreciated but I feel it was due to being overcharged. More

The service department is great. Polite, professional, personable. Their prices for doing the work were more reasonable than rotolo Chevrolet in Fontana. They dressed professionally at Mark Christopher. T personable. Their prices for doing the work were more reasonable than rotolo Chevrolet in Fontana. They dressed professionally at Mark Christopher. Thank you for the great service. More

The experience was positive and the service was outstanding. The staff is very helpful and professional every time I have my car serviced. I would definitely recommend my family and friends outstanding. The staff is very helpful and professional every time I have my car serviced. I would definitely recommend my family and friends More

Odd that recall service would result in a damaged dashboard. Taking a truck in for service due to mistakes made the manufacturer and get back breaks in the dashboard in unacceptable dashboard. Taking a truck in for service due to mistakes made the manufacturer and get back breaks in the dashboard in unacceptable More

I went in to get 2 key fobs replaced. 5 hours and $500 dollars later I was on my way back home. Had I known it was going to that long, I would have dropped my vehicle off and picked It up later. The staff dollars later I was on my way back home. Had I known it was going to that long, I would have dropped my vehicle off and picked It up later. The staff was very friendly and the waiting area was nice and clean. More

Horabale service snd wrong diagnostic. Your service claim I needed a new radiator I took it somewhere else the radiator is fine bad advise crapy I needed a new radiator I took it somewhere else the radiator is fine bad advise crapy More

Nobody answers the phone in your service department and I tried for 3 days and spoke to 3 different receptionists and left messages each time! They kept calling my moms cell number to update on MY CAR even t tried for 3 days and spoke to 3 different receptionists and left messages each time! They kept calling my moms cell number to update on MY CAR even though I told the tech when I dropped it off that that was not my number and I gave him my number. They kept my car overnight even though I had an appointment at 10:30 am Monday morning and waited in a long line of cars to be checked in. They kept my car and decided Tuesday afternoon to let me know that my car tire has a lock and when I finally got the message because again they didn’t call me they messaged my mom it was too late for me to pick up my car. Oh because when I asked them if they have a tool to remove the tire they said yes but it was an additional charge and I said fine but then they said well we might not have a lug to fit the nonstock tire. Then I asked them how did they remove it at American tire depot? Then I said Nevermind don’t touch my car but I couldn’t pick it up til the next day! Then I called Wednesday on my way to the to pick up my car and once again nobody answered the phone and the receptionist wrote a message and again no one called me back. When I got there, there was no one to advise me of how they could better assist me or solve the issue or alternatives! The header of the department says SERVICE, but I didn’t not receive any kind of service the 3 days I was involved with this dealership, neither customer or auto service! Thanks for allowing me to write take this survey sad well as I have rated your dealer on Facebook. Nobody should come here! More

Happy to have Mark Christopher as my service provider, I'll aways bring my XT5 for the love and tender care you give thanks y I'll aways bring my XT5 for the love and tender care you give thanks y More

They have a great service dept. Wish they would open back up on the weekends though. I found out by showing up early last weekend @620am to wait in line and saw the sign that they were closed on the weekend. up on the weekends though. I found out by showing up early last weekend @620am to wait in line and saw the sign that they were closed on the weekend. I had to make an appointment and leave work early during the week. So basically I lost money having to leave a couple hours early from work. More