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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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April 23, 2021

Good service have my AtS here since I bought them 4 years ago. Until now good quality service. Wish theirs free coffee while waiting and snacks More

by Lea Arpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2021

Nobu (service consultant) was amazing and understanding of my situation. He kept me updated via text which I prefer. Because of his service my next purchase will be a GM vehicle. More

by Joel Carrasco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 26, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

Jeff Rizzi understands the importance of GREAT customer service. If you know you have a.dissatisfied guest, then turn it around!! That's EXACTLY what he did. More

by Oliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 23, 2021 -

Mark Christopher Auto Center responded

Oliver, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

I had to come back to the dealer because they forgot to rotate my tires good thing I had mark my tires simple but important More

by Uspillol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 23, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

The best Chevy dealership in the Inland empire, everytime I come for service they treat me with respect, that's why I purchase my 2015 Tahoe for them. Good people. More

by JOJOS1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in the service department , Matt Torres
Apr 23, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

The service department did not return a message that I had left for them, so a few days later I came into the Service department to speak with them and have some work done to my car. Upon arriving, I walk More

by SHERRIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Please note that the service person was not Jeff Rizzoli. The person who helped me is not listed above
Apr 23, 2021 -

Mark Christopher Auto Center responded

Hello Sherrie, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

Had an appointment but very long wait time - service was quick after that -not much communication no car wash. Tire rotation cost extra now was part of oil change before - received no inspection report as u More

by daniel@finehospitality.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 23, 2021 -

Mark Christopher Auto Center responded

Daniel, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2021

Ray Peters and the remarkable team at Mark Christopher Auto Center, continues to perform an excellent service every time I bring my car in. I literally have no complaints whatsoever about the workers or s More

by J.G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Apr 23, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 21, 2021

Fast and friendly service. That particular day was a long wait; however , I can see that they were trying to do their best. I have been buying and servicing my cars in this dealer for more than 25 years. More

by tozliv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 23, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 21, 2021

Great service glad nothing was wrong with my car and the diagnostic fee was waived thank you very much for all your help and guidance More

by SANDYMATT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Admin
Apr 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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