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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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April 21, 2021

Over charge for labor. No courtesy rides. Staff could have been more pleasant. Fontana Chevy dealer has courtesy rides will go there instead of Ontario More

by ReynaOlagues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 23, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2021

They are always very friendly and efficient. This Seevice appointment was a little slow but ‘‘twas done well. I would recommend you to people who have a reason for service More

by sisterb2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service , Frank Villalobos
Apr 21, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 19, 2021

Even with an appointment, getting your vehicle dropped off is such a long process. I also never get any phone calls with updates and have to always call to ask if my vehicle is ready. Having to service my More

by michael Lomeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Apr 19, 2021 -

Mark Christopher Auto Center responded

Michael, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2021

Service advisor was great! Cashier not so much, it took Service advisor was great! Cashier not so much, it took over 20 mins to have my car brought to me after being serviced, the guys to go retrieve the More

by WILLBRADEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Will! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2021

Quick and efficient service. I was there for some warranty service and I was in and out within a couple hours. I will be back for sure. More

by elvisfile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2021

Great experience every time. Greats prices for services with great follow up by service staff on customer satisfaction. Serviced in a timely manner always even when arriving as a walk in customer. Highly r More

by nickitot4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2021 -

Mark Christopher Auto Center responded

Nick, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2021

I took my truck for transmission acting up and they said nothing is wrong . I drive it home and it does the same thing . I was stuck in traffic on the 15 fwy N . Trans did a jerk again on slow speeds . More

by SERGEMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2021

My car maintenance was scheduled easily by a call. Mark Christopher Chevy completed the maintenance within 2 hours. I definitely will go to Mark Christopher Chevy for any services next time. More

by XNZ01
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 19, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 17, 2021

Staff was very helpful and friendly , very satisfied with the work .I would definitly recommend this dealer to friebds and family , Julie in service took great care of me More

by Eric1dana2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Apr 19, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 17, 2021

Took my Escalade in for service because the transmission was shifting hard. They told me the fluid needed changing. While they were working on it I had them change the engine oil. Now it leaks. Took it back More

by J.J.PAPADAKIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Apr 19, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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