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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews
Today: 7:00 AM - 5:00 PM Closed Now
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6,256 Reviews of Mark Christopher Auto Center - Service Center

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March 13, 2021

We had to bring our veh back 3 times before you guys identified the problem we haven't experienced the issue again so we hope it has been resolved. More

by PETES_RAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words, Pete. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Avo is awesome! Avo was a pleasure to work with, he was honest and very helpful. He did a great job keeping me informed the whole time my truck was in the shop. More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Was disappointed after service .. Juan called me to go to cashier and cashier did not have paperwork ready and keys to vehicle not ready had to wait another 10 minutes didn’t accept other dealership GMC cou More

by Bobbyo11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 15, 2021 -

Mark Christopher Auto Center responded

Bobby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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March 12, 2021

Quick, efficient, attentive and communicated what was being done. They do not push you to get stuff done and that is not needed. Recommend, has been the only place I’ve taken my vehicle sense I boug More

by bfoust13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2021

Friendly, efficient, helpful, kind and professional. Julie was great to work with and should get a raise and a new car every year for life! More

by No thank you!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2021

Bought a ram truck off them about a month ago first mistake buying a ram from a Chevy dealership from the start the trucks be a headache from from only having the truck two weeks and the front exhaust More

by JACOB.RODRIGUEZ43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince , Matt Torres
Mar 12, 2021 -

Mark Christopher Auto Center responded

Hello Jacob, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

More
March 11, 2021

Great customer service. Always a pleasure to work with Juan Fletez. Prompt service and on time when time given. Great to come back every time. More

by MTORRES1445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletez
Mar 12, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2021

Great job overall. My only complaint was that I was told the service would take an hour by the scheduler when I came in I found that the service would take 2-3 hours. So I had to leave and come back in agai More

by marioandjoanna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure of the gentleman's name but he was professional.
Mar 12, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Mario and Joanna! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2021

My car was serviced at mark christopher Cadillac but my issue was not solved , even though they acknowledge that there is a noise coming from the break, no loaner, no car wash, I even bought the car from t More

by whitesnow777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 12, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2021

Good service Nice people are friendly courteous and the people are friendly the view for the the cars are good everting the p lace is clean More

by PAQUITO.GEC@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Juan fuetes, Matt Torres
Mar 12, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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