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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,241 Reviews

6,241 Reviews of Mark Christopher Auto Center - Service Center

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March 06, 2021

Excellent customer service ... what a fabulous team .. by far the best experience ever getting car serviced .. seriously well worth the 45 minute drive to Ontario More

by SHELLEYLWAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Jackie Alex , Matt Torres
Mar 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2021

Courteous, efficient, and all around nice. Everyone here is helpful and ready to answer any questions.lounge is clean and more than adequate to accommodate people for awhile. Tv included. More

by sphinxjpk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Mar 08, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2021

The car was not squeaking when we went to dealer now the brakes are squeaking, the parking brake light was on and took a while to figure out how to fix it. In that process the brakes are bow squeaking and n More

by barwjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu in service dept.
Mar 08, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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March 05, 2021

The aervice was very good had to get the service and sales managers.involved and were very helpful in attempting to resolve my transmission issues .I have an 8 speed that has shown to be very troublesom More

by Ob1cubman.wo56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth -transmission technician julie Escobar , Gerald Waters
Mar 08, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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March 05, 2021

I love you guys! You guys are awesome . Julia the advisor was great! Very helpful and kept me up to date . Thank you so much More

by Jackie-ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 08, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2021

Thanks Mark Christopher for the good service. Thanks Juan Fletes for your good service to. Always doing excellent job! All u guys are do a excellent job!! More

by Yesenia S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 08, 2021 -

Mark Christopher Auto Center responded

Yesenia, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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March 05, 2021

Fast and attentive. I didn’t have to wait long since I didn’t have an appointment. I like your waiting area that is one reason I go from San Bernardino to Ontario! More

by RBICONDOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 08, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2021

I was there for 7 hours and I wasn’t kept in the loop as to why it was taking so long, even though I was promised an update. More

by cjames07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2021

I told the clerk what happened causing the transmission to burn out she said no $3,800 + $560 fire truck for a van rental which didn't really solve my problem I prayed him another $300 for a purge valve wh More

by Jlwhandyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie
Mar 04, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

More
March 04, 2021

Being that it was my first time there it was very pleasant and professional .other than that I cannot give any ratings since I’ve yet to establish a history with you . But not bad for the first visit More

by alexb316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None to mention there not on the list
Mar 04, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Alex! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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