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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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February 10, 2021

Nobu is very professional and courteous. He always gets my cars fixed in an reasonable amount of time. The work is always done right. I am very happy with Mark Christopher Chevrolet. More

by DICKMELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Feb 11, 2021 -

Mark Christopher Auto Center responded

We are so glad we could take care of all of your needs at Mark Christopher Auto Center. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2021

So displeased with the service performed on my Cadillac. Was in for a oil leak repair and they didn’t even clean up the old oil so it leaked all over my driveway and in the garage. Still don’t know if the l More

by JASONVICARIO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t know it was supposed to be Sandra
Feb 16, 2021 -

Mark Christopher Auto Center responded

Jason, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2021

You should not have stop making the CT6 if I can’t get a full size Cadillac I will not buy Any more thank you very much and I paid for five from Mark Christopher More

by kc1senior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 10, 2021

Sandra Stevens always makes my service experience easy Peezy. Everything is always done in a timely manner, Thank you for the excellent communication you’re always on top of it!! More

by lynettvaladez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Stevens, Matt Torres
Feb 11, 2021 -

Mark Christopher Auto Center responded

Hi Lynett, and thanks for the great feedback! We're very happy that Sandra was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2021

Fast and reliable customer service was great. I wish you could provide car wash after service my car had grease around the paint. Than you. More

by Wenderribera1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 11, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2021

Good service I like it the fast service I so happy for see you soon tanks so much have a great day bye bye love that place More

by Cesarin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 11, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 09, 2021

Service was fine only thing is the infomaint system wasn’t working and they charged me 155.00 for update . Also nothing was found wrong with my trans and it’s still doing the same thing intermittently More

by LGARCIA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 09, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 08, 2021

Service department took care of my needs after a brief mishap. Ray was well aware of my concerns and made corrections. After the service was complete, my vehicle could have been clean, as it was when I br More

by LINTONSCOGGINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 09, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Ray and Matt made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2021

Why did it take four hours for an oil change when they said there were only two that's the reason why i give that rating honestly that's the biggest reason More

by Juan Casillas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employees not listed
Feb 09, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review, Juan. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2021

I like going here the people always are so helpful and anyone who works there are willing to help or find someone who can its always clean and service is fast More

by ericnoriega3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario,, Matt Torres
Feb 09, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review, Eric! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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