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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,216 Reviews

6,216 Reviews of Mark Christopher Auto Center - Service Center

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January 26, 2021

Ray has always gone the extra mile whenever I need to get service done on my Terrain he always has a smile on his face . More

by johnsargent8081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, John! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2021

I have gone to this dealership from the time I bought my car here (with the help of Gerald Waters) through to every service visit I needed. Everyone has always been so professional and very friendly to me. More

by Karen B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Service Department
Jan 27, 2021 -

Mark Christopher Auto Center responded

Karen, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Mark Christopher Auto Center for your vehicle needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2021

Horrible wait time over priced keys and charging me $150 alone for labor alone are you guys smoked out? Worst possible day ever at mark Christopher More

by Roscoegoddess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2021

Great, but extremely crowded. I had an appointment and I had to get back to work. My appointment was at 12 and I left at 2:30 . Wait time too long! Everyone very friendly though. More

by lindsaymmatlack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback, Lindsay! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2021

Julie was great, she kept me informed all through my service...We have purchased 4 vehicles from Mark Christopher and we love their service department.... More

by 2CHRISRIVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Jan 27, 2021 -

Mark Christopher Auto Center responded

Hi Chris, and thanks for the great feedback! We're very happy that Julie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2021

Very friendly and helpful. I was treated very well and informed of the problem with my vehicle. My vehicle was ready as promised. I was very happy with the outcome. More

by MARJERAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Jan 27, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2021

Great team to work with. They handled all the repairs quickly and the price was very fair. Vehicle was delivered when it was promised us. More

by dukimann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie , Mike Cagey
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2021

Service team at this location was amazing right from the beginning service team was easy to work with very and they were very helpful. Will definitely be returning to this location to Serivce our suburban. More

by liljohnzepol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2021

Good services on all departments, finish on time. They call me when my truck is ready for pick up, all people very nice, Matt Torres very nice person More

by RUBEN.OLIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2021

Every time we come to you, Juan in service does another great job. Our last visit was Friday 1/22/21 We came in expecting to spend $1700.00 for a diagnostic that someone else give us. Juan and your servic More

by JERRY74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service!!!
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the nice review, Jerry! We really appreciate this feedback and I'll be certain to share your compliments with Juan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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