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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,216 Reviews

6,216 Reviews of Mark Christopher Auto Center - Service Center

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January 24, 2021

Ray and the team are the best! Thank you for making life simple for our family! We will continue to use Mark Christopher and share with others! More

by AJPADILLA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2021

I had to wait four hours for an hour oil change that wasn’t cool at all And wasn’t sure if they rotated my tires because in the Menu my tires were still low Also text they made me pay for the oil change More

by MVIBE958
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 25, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

Impersonal service. Absolutely not what we expect with Cadillac Brand. Not going there again and even considering other brands for future purchase since this experience is not what you pay for when buying More

by sanjiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 25, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

Because of the outstanding work that each employee put into a days work. and the care for the mark Christopher Chevrolet customer.and I am very happy with the service More

by goboy.richard@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

They were great, informative and friendly. Most of all clean and safe. This was my first time going to this location and I definitely recommend. More

by JANTHONYG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

Great customer service. Would recommend to everyone. Dario Gomez is very thorough. The only complain I have is that they wrote someone up who came in after me. I mentioned it to them but they ignore my More

by anacruz007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback, Ana. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

Came for first oil change after a a year and twenty days and only 2000 miles of buying my vehicle. First service and tire rotation was supposed to be free. I was told since it was more than a year the free More

by edardo67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Do not remember names
Jan 25, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2021

Good service but pricing too high for the items to be fixed. The cost for maintenance in upper mileage is scary to bring in the car. More

by Ericj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

Eric, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2021

Always a pleasure working with Avo Injian at the service department. He goes above and beyond every time. We will continue to use and recommend Avo. More

by Katrdzhyan084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 27, 2021 -

Mark Christopher Auto Center responded

We are truly grateful for this awesome review! We are thrilled that Avo was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2021

Very good service. Very professional. I’m really glad that I found this dealer to help us with our trucks services. I really recommend this dealer. More

by JENIFFERBHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 27, 2021 -

Mark Christopher Auto Center responded

Jeniffer, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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