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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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January 01, 2021

As usual, this Dealership is in point! Service here is fast, cordial and family-like. Forever indebted to Vince Catalano for making it happen, each time, every time! 🤗 More

by jadprieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
Jan 01, 2021 -

Mark Christopher Auto Center responded

Thanks again for being a loyal customer we appreciate you and your family! Vince Catalano

January 01, 2021

Ray’s service has been nothing short of phenomenal. He makes the transaction so easy every time I bring in my vehicle. He lets me know exactly what is needed and what the cost will be. No surprises! I wil More

by RODFAM2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 06, 2021 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

The Service Dept knew very little about the recall of my Bolt. The WiFi in the customer area didn’t work. The customer lobby was fairly barren aside from COVID conditions. More

by MVAQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember my service advisor.
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

Great Customer Service. Avo keep me aware of what my Truck needed for Service. He called me to get my Approval. I will be Bringing my New Truck there to get Serviced. More

by GMC - 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

My service technician was extremely helpful, she kept me informed the whole time my truck was getting serviced and explained at what stage of the repair it was at. More

by zetinafamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

Had to wait for too long for someone to get the car. Had to talk to 3 different people to apply coupon for oil change. More

by pkjjviolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 06, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2020

Unfortunately this time I did not have a five star rating. I had told him I had a head lamp out but it was not replaced at my request. But I would of thought they would of check my other lights? Wh More

by CRICKET1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Dec 31, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2020

Service was not complete the first time had to bring it back to complete the routine service; service to change oil and rotate tires was paid for but not performed. I had to take it back a second time to More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abu
Jan 06, 2021 -

Mark Christopher Auto Center responded

Chris, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2020

I have always had great service at Mark Christopher Chevrolet. Many thanks to your service rep Avo Injian who took care of my issues professionally and with kindness. I would also like to thank Fernand More

by DAVECONTRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo, Fernando (courtesy car dept)
Jan 06, 2021 -

Mark Christopher Auto Center responded

Dave, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2020

I absolutely love my dealership Mark Christopher they get to you in a timely manner every service agent is great my favorite service agent is Jackie Klosky she really looks out for me great service everyone More

by POWELLS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky, Matt Torres
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Jackie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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