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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,220 Reviews

6,220 Reviews of Mark Christopher Auto Center - Service Center

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December 07, 2020

mark christopher service and care for the customers is always first rate and the time it takes to finish job is very timely.. there service center is always clean also More

by tomandrewbroders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : julie reynolds , Frank Villalobos, Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Mark Christopher Auto Center. If there is anything more we can do for you please come back and see us any time! Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2020

This was a routine service visit to change the oil and rotate tires. I habe been experiencing a minor jerking issue with my transmission. I was told that a tech drove the vehicle and didn't go d any issue More

by GJOHN_425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2020

Been having my Cadillac serviced at Mark Christopher for over a year now. Always call Sandra Stevens to make an appointment, she always gets me in and if I need a rental, she takes care of that also. Everyo More

by lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words about our service team. Thank you for choosing Mark Christopher Auto Center for your vehicle needs. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2020

I will probably never come back here again honestly. I brought my car in for service. Got it back. Suddenly had a leak. Brought it back in. Then they scratch it and while showing me the scratch almost hit More

by Mistak12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Dec 08, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

I waited 3 hours for a simple software upgrade. My service advisor, apparently, forgot that I was waiting in the waiting room and I received a phone call at 10:50, letting me know my car was ready and More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

My first service on my new truck was handled professionally and promptly! I was waiting on within just a few minutes of pulling up to the service I’ll add my truck was completed while I waited f More

by Mr Kiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

This Dealership is great in every area. From the time that they sold me my Yukon to standard service and repairs. Everyone is friendly, Courteous and knowledgeable More

by ELEVATORMD2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

Great service, expedient troubleshooting, trustworthy diagnosis and repair. Got my RV ready in time for Thanksgiving trip to visit family and friends. Would gladly do business with again. More

by Giorgio46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

Giorgio, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

No one reviewed work done on my car. I was told my car ready at 1pm. I had to ask, it was done at 11. More

by llegarda0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Had systems issues. Navigation system worked when it choose to work or not work. Technician spent 4 hours plus, but he got fixed ✅. The navigation system is very useful and informative, Great feature. More

by FANCYTEX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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