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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,236 Reviews

6,236 Reviews of Mark Christopher Auto Center - Service Center

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November 30, 2020

Very friendly atmosphere, the writer was great hands on explaining the warranty and the quality of work that was done the truck overall great dealer More

by GEORGENARA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 30, 2020

Service experience was great. It was busy but I was able to drop my car off and was called back within a few hours that the service was complete More

by artonian15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 29, 2020

I just got my car back and the engine light came back on I have to take the car back I’m not happy I More

by Mcalzadalimon9277
Recommend Dealer
No
Employees Worked With
I don’t remember the mama name but he is friendly
Dec 01, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 29, 2020

Expedited due to my daughter who has special needs and I appreciate more than you know! Thank you and we will see you again in the future! More

by wsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 29, 2020

Went in for diagnosis because of oil leaking on the engine and engine light went on. I knew the code would point to the turbo because it has come on before but could be either reset or goes off by itse More

by Griegdav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky - Very Poor Service, Matt Torres
Dec 01, 2020 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 15, 2020 -

Griegdav responded

Jeff, I have left a couple of messages on your phone and still waiting for a response to review my service experience. Please let me know when its convenient for you to discuss. Thanks, David Griego

November 28, 2020

The best car experience ever! Polite, knowledgeable & an overall pleasure! Where we be buying in the future! Amazing staff. Bravo for a job well done. More

by bargainhunting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2020

Fast and easy to get in and out with my service. The person who checked me in was very efficient and cordial. I was happy with everything. More

by ronnierevilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 26, 2020

There was a recall for a catalytic converter oxygen sensor that should of been replaced at no cost, I dropped of my vehicle on a Friday and got it back Tuesday, the car had the windows down and it was More

by izzy.shorty1983
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure who worked on the vehicle
Dec 01, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2020

Everything was great. Easy check in, fast service, service was exactly as needed. Definitely will be a repeat customer and appreciate the care for my car More

by cskipgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Dec 01, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2020

To hear I would be paying over $1100 in repairs was a bit of a shock. The customer service representative made me feel like do you want the work done or not. More

by TSIERRA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 01, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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