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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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October 12, 2020

Every time I have taken my car for service employees have been very friendly, informative, knowledgeable and very professional. Even though your dealership is far from my house I keep coming back cause I li More

by realdealc21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Oct 13, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 14, 2020 -

realdealc21 responded

Thank you

October 12, 2020

Previous week cancelled my appt same day after I already took off work, advertise free car wash but did not get, lost my tire valve cover. More

by JOANNEBROWN_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barely spoke to him Nobuyushi Domon
Oct 15, 2020 -

Mark Christopher Auto Center responded

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 12, 2020

Usually great service. This time took a long time to get the work complete. Overall still good service. Jackie is always very friendly and helpful. More

by slickli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky
Oct 13, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 12, 2020

We brought our car in for a recall. Jackie the service gal was so helpful. She needed to keep the car Dino took care of us with a loaner. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Oct 13, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 11, 2020

Mark Christopher Chevrolet -excellent service. Waited on site for repair that was covered on my warranty and was delivered as scheduled.. Everyone is super friendly and accommodating at this dealership More

by Cheri G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Oct 13, 2020 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 10, 2020

They were very nice and helpful. Except when they called me around noon and l called right back it took 3hrs for Jackie to call me back. More

by Dorothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Oct 13, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2020

As always, Ray Peters was amazing!! He’s, friendly, professional and great customer service. This was the third time that he has helped me with my car, and will continue do so. More

by Haro.liz91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Oct 13, 2020 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2020

Avedis Injian was the service adviser that handled my service needs for my Chevrolet Silverado. He was courteous and handled me with professionalism. Will gladly work with him to service both my Chevro More

by HIRANSEPULVEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avedis Injian
Oct 09, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Avedis was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2020

Took my car in for an oil change. Check in and drop off is quick and easy. Jackie is always very nice. Pick up is quick. More

by BADAMS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Oct 09, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2020

Go literally anywhere else. The service was horrible and shady/deceptive. I’ve been there three times and haven’t had a bad experience all three times. More

by davidpawilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 09, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 09, 2020 -

davidpawilliams responded

You can contact me at (951) 638-3890, if you’d like to discuss my experience further.

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