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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,359 Reviews

6,359 Reviews of Mark Christopher Auto Center - Service Center

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November 17, 2020

Purchasing my car from you is a tremendous regret! Your sales people lie!You just charged me $155.00 to say my car needs gas. More

by MELMILLS_57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

My service advisor was Dario Gomez. Everything went smooth, great communication reg when my fleet office approved the repairs and that the car was ready. Cashier took care of payment quickly. More

by patrick.j.lewis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Nov 19, 2020 -

Mark Christopher Auto Center responded

Hi Patrick, and thanks for the great feedback! We're very happy that Dario was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

As always your customer service was outstanding. With the COVID and everything going on you guys still manage to provide good service. For that alone I appreciate you. More

by DAVIDRENCE03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

David, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Was not impressed by Sandra, her attitude was not customer service friendly. She was not helpful, with the issue. Drive to Temecula and they dealt with me wonderfully. More

by SHOOEYS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sandra in service
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

I have always come to this dealer, though the dealer is very expensive. They are always extremely busy and my appointment time/date was mistaken. They did end up honoring my appointment, and getting the wo More

by PKEN323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words about our service team. Thank you for choosing Mark Christopher Auto Center for your vehicle needs. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Great Service and advisors. Communication was awesome. Will definitely refer new clients to both service and sales. Cadillac reps are doing great at the Chevrolet side. More

by MRRUBYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darío
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

The last two I went in to have my car serviced for oil change and fluid changes, they put in water instead windshield wiper fluid to clean the windshield. Now the dirt just spreads around because it’s jus More

by TCOLEMAN42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Hess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nubu
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Service was good. Communication was good. Only issue was that I thought cars got washed after service. Maybe that is no longer the case i More

by karina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Matt Torres
Nov 19, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2020

Dealership was very busy and i was unclear what the process was after I was checked in. I was disappointed that i was unable to get a ride home. More

by anthonyr37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Nov 17, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review, Anthony. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2020

Everyone was nice and also had made an appointment and was able to get my car back in a good amount of time. Thank you More

by LAURENMARTINEZ22408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

Lauren, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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