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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,207 Reviews

6,207 Reviews of Mark Christopher Auto Center - Service Center

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September 22, 2020

AMAZING! Your service team went above and beyond to help me get out of the horrible service situation I was in through MK Smith. I was very pleased with how accommodating they were to helping answer questio More

by FRANCOPAINTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female service tech can’t remember her name she sat closest to the entrance door.
Sep 22, 2020 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Car still not fixed after the 3rd time being there. Car radio still not fixed and again I am going to be without a car. More

by JANELLE.88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Sep 24, 2020 -

Mark Christopher Auto Center responded

Janelle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Armando, sakes Agent is always willing to assist Julie is a charmer and a delight to work with Dino is pleasant and accommodating Service deluxe experience Thank you! More

by reubendator@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie and Dino
Sep 24, 2020 -

Mark Christopher Auto Center responded

Reuben, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Nice friendly fast good price good job helpful clean caring honest accurate professional trustworthy truthful unbelievable experience remarkable straightforward incredible on time neat outstanding under More

by randyshackbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nubu, Frank Villalobos, Matt Torres
Sep 24, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review, Randy. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2020

It's always a pleasure to get my scheduled service done here. It's quick and the staff is friendly and knowledge. Plus it's free as I purchased my vehicle here. More

by ufofoaming
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Sep 22, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2020

All the people I dealt with were very friendly and helpful. The repair was done in a timely manner, and since the vehicle is under warranty there was no cost to me. More

by DEBINK44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 22, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2020

Very professional I paid my service with my rewards. I really like that program. Dario helped me. Not sure of the spelling. He gave me the tour of the waiting area. More

by mariebotello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Sep 21, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 19, 2020

Shady business practice Was really disappointed, and then was told that if I feel as if They are wrong to dispute it. Might not come back More

by aguirre_jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know their name
Sep 22, 2020 -

Mark Christopher Auto Center responded

Jerry, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2020

Quality responsive service, best Chevy dealership in the region. Good follow through and willing to make sure customer is satisfied. 5 4 3 2 1 More

by ronchen82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo, Mike Cagey, Matt Torres
Sep 21, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 18, 2020

I made an appt at 8:30, waited until 10am until I called and was told that my car wouldn’t be ready until 3 pm. No shuttle service to the office. Then I never received the txt message that Dario claims he More

by John.w.delgiudice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Sep 18, 2020 -

Mark Christopher Auto Center responded

John, it seems as if we fell short of our standards during your service visit and we would like to do what we can to remedy the situation. Please reach out to me directly so we may begin to move forward in a positive direction. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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