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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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September 16, 2020

There is no coordination between corporate customer service and the dealership. I've been told twice to take my truck into the dealership by corporate GM and the first time the dealership wasn't made a More

by DANS8
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2020

The guy who called me from the service department described a different issue with my car than what the mechanic notated. I paid over $450 for a new battery and to tighten a loose battery cable? The More

by B1ue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2020

Excellent service and very professional. Made me feel at ease. Great customer care and friendly staff. Was able to use all of my discounts which made me feel great. More

by SarisaHankins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Sarisa. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2020

I like the business so much I purchased 10 vehicles there and always take my vehicles for service. And looking forward to my next purchase More

by THOMAS.JORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Frank Villalobos, Matt Torres
Sep 16, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Thomas. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2020

Finished when they said they would be. I thought they forgot to give me back my tire key lock but they didn't so that was great. I don't have the time to go back so I was very appreciative that it was ba More

by Imabedpatayda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2020

I picked up the car yesterday and paid 1400 and it’s still making the squeaking noise when the air conditioner is on and still doing it. I called ray and told him and now I have to take the car back . More

by gutierr9L@aol.com
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 17, 2020 -

gutierr9L@aol.com responded

I will call you tomorrow But this is my sons car and now I have to make time to take it to you and schedule a rental for him to drive as he is a EMT for Brea Lucy Gutierrez

September 15, 2020

Great place to have your chevrolet serviced. The location is clean and freindly. They take care of all your vehicle needs with out any pressure More

by edescutia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Salas, Juan F.
Sep 16, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2020

I usually deal with Ray. He is always professional, courteous and friendly. I also haven't had a problem yet with any work they've done. More

by NotTheNorm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray from the service department
Sep 14, 2020 -

Mark Christopher Auto Center responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2020

SUV still shaking but Rep says they didn’t feel anything , I don’t believe an adequate test drive was done to determine where the problem exist.. I may have to visit another Dealership to get a second opini More

by jcnancy1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Sep 14, 2020 -

Mark Christopher Auto Center responded

I appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2020

Very professional. Finished work in a timely fashion. Made good recommendations on getting things fixed and gave details. Sandra called throughout the process to ensure I knew what was going on and price More

by Tricinaedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service consultant Sandra, and tech 2754
Sep 14, 2020 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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