Mark Christopher Auto Center - Service Center

I was quite disappointed in this visit. For the 1st time in 6 years it took 4 hours to get an oil change. I better than most understand COVID-19, but 4 hours for an oil changed on a scheduled visit. Totall in 6 years it took 4 hours to get an oil change. I better than most understand COVID-19, but 4 hours for an oil changed on a scheduled visit. Totally unacceptable... More

I took my SUV to get it service and Dario Gomez customer service is awful. How is this person still employed? If I had an employee who treats my customer the way I was treated by Dario, they will be asked t service is awful. How is this person still employed? If I had an employee who treats my customer the way I was treated by Dario, they will be asked to leave the very same day. I understand people sometimes wake up on the wrong side of the bed, but this guy treated me like I owed him money and he's doing me a favor. Every time I take my BMW to get it service, I ALWAYS get a loaner, but I was made to sit at the dealer ship for the entire day. And speaking to Dario was a challenged because he doesn't want to deal with people or maybe just me who I never met until that morning. More

Had no appointment, came on a Wednesday at noon. Took awhile (about 15mins) before someone approached my vehicle to help me. Was done in 2 hrs. Representative called to let me know my vehicle was ready. awhile (about 15mins) before someone approached my vehicle to help me. Was done in 2 hrs. Representative called to let me know my vehicle was ready. More

Nobu Domon provided top notch service that I expect from Cadillac. He kept me informed of the progress of my vehicle and notified me of repairs that are recommended and need. Thank you Nobu! Cadillac. He kept me informed of the progress of my vehicle and notified me of repairs that are recommended and need. Thank you Nobu! More

Your service department is lazy and disrespectful. They will only do the bare minimum and that's a challenge at best. Very unprofessional and lazy will only do the bare minimum and that's a challenge at best. Very unprofessional and lazy More

They should try a little harder to help you sold issues. When I ask for service manager he wasn’t available till the following week When I ask for service manager he wasn’t available till the following week More

I brought my cars in for the airbag recall. Service was completed in a timely manner and the customer was very good. Thank you for everything. completed in a timely manner and the customer was very good. Thank you for everything. More

I received good service will recommend and return. The gentalmen was very helpful and very attentive and was able to help me with everything I needed gentalmen was very helpful and very attentive and was able to help me with everything I needed More

All staff were very friendly & helpfulDario Gomez goes All staff were very friendly & helpful Dario Gomez goes the extra mile to answer my questions & installing battery on my car key. Thank you staff All staff were very friendly & helpful Dario Gomez goes the extra mile to answer my questions & installing battery on my car key. Thank you staff More

So not organized. When customer makes an appt customer expect they start working on it that day. If they can not get to a checked in car for 48 hrs what is point of taking appointment? expect they start working on it that day. If they can not get to a checked in car for 48 hrs what is point of taking appointment? More