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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,358 Reviews

6,358 Reviews of Mark Christopher Auto Center - Service Center

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November 11, 2020

Sandra Stevens very helpful, friendly,fast, communicate better. Call me at my phone as soon as the job's done on time promised. I usually call her if I need to come in for service at her direct line.keep More

by Eddie lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra's Stevens , Matt Torres
Nov 12, 2020 -

Mark Christopher Auto Center responded

Hi, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Sandra is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2020

Scheduled an appointment to have windshield arm replaced & fuel filter changed. Got to dealership wrong part was ordered then got home to still have dash board sensor on. I have to go back for both. Only More

by basquegrl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Nov 12, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2020

Mechanic lied about the way the AC in our car works. Seems like he tried to avoid taking a closer look at it so we had to leave it another day More

by aegforgiven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Nov 12, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2020

Ray is the outline of what everyone else should be like while helping customers. He will be the reason I continue to come to Mark Christopher for service and needs. More

by abecerra87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray.
Nov 12, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2020

Good service with my oil change and oil transmission service. Helped out with my car concern I have and fixed it! Pleased with the work More

by Aesmeralda85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 12, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2020

Jackie is the most positive, awesome, attentive and professional attitude I’ve had the pleasure to work with in a very long time, SHE’S the best!!! More

by Dcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Nov 12, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Jackie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2020

Prompt and efficient service.Nobu, as always, very Prompt and efficient service. Nobu, as always, very professional and accommodating. Could not be more satisfied with the degree of professional serv More

by bobr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 09, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2020

Very helpful straight to the point let me know my options took care of me other than that there is no Wi-Fi in the waiting room and I had to take a call and I couldn’t More

by ALFREDO.ARAIZA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 12, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review, Alfredo. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2020

Avo was my service person. He was awesome! Straight to the point and very friendly! The service was completed as he said. I would definitely recommend the service department at Mark Christopher! More

by ElektraBoogaloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Ingian
Nov 12, 2020 -

Mark Christopher Auto Center responded

Elektra, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2020

I had a great experience each time I’ve come to this dealer, very timely and polite! Wish the cars were washed during service though. I understand COVID preventing this. But about a month ago I got an o More

by Cassidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Nov 12, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback, Cassidy! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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