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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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October 07, 2020

I did my appointment online but when I got there, Dario told me he didn’t see one for me. After my car was serviced, no one informed me as to the findings of my car. 2 days later my battery keeps dying. On More

by FOWLER.EDITH1@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 09, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

My experience at Mark Christopher Chevrolet on Thursday, October 1, 2020 was horrendous I was left set for over an hour on the service drive wow they checked him cars that arrived after me then after being More

by HENDRICKSONK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not deal with any personnel listed bought the vehicle in June through Jerry Peña pleasant experience brought it back to the service department can’t even tell you who I dealt with because I kept getting handed off to other people
Oct 09, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

I called for an appointment for three days and never got my call returned, just showed up at 9:30am and it took almost 5-hours for an oil change. More

by Shantee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember but he was friendly
Oct 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 03, 2020

I expect a refund for a diagnostic check...took my car in for a checkup because I noticed an oil leak and the check engine light came on..I had you guys fix an oil leak less than a year ago...$165 refund ple More

by Msgina13
Recommend Dealer
No
Employees Worked With
Dario
Oct 07, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Sandra went out of her way to take care of me and my 2020 Silverado. Great communication skills and a friendly face when I arrived. More

by BRIANBOBO44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra
Oct 06, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Brian! I'm very happy to hear that Sandra was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Ray in service got work on my vehicle done promptly! Dropped of vehicle before hours, was compete by 11am. Work estimate was accurate when I went to pay! More

by Hsirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 06, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Fast service, fair prices, I was working with the same people the entire time. Everything was processed and handled in a timely manner. Would definitely come back. More

by julcurty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 02, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 01, 2020

Extremely happy with the service center. They the time to notify and update me of the service. Also, their technicians are very thorough and professional. More

by ywait85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 30, 2020

yesterday was by far the worst experience i have ever had when taking my car in for service, sat in the service lane for 30 minutes until someone finally decided to come out and help, and waited another 30 o More

by C.HURTADO951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 05, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 30, 2020

Amazing dealership. Clean, friendly, and work done on my car was done as promised. My car came back looking brand new again. I will keep buying my cars there. More

by KELZBENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo, Matt Torres
Oct 02, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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