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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 26, 2020

Everything was okay except when you delivered my car to me it was so filthy I could not believe this dealership wanted me to drive it home ☹️ More

by IANDLCHRISTIAN
Recommend Dealer
Yes
Employees Worked With
Ray in service department
Jul 28, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 26, 2020

Mr. Injian was pleasant and displayed good customer service. He Contacted When he said he would. Also he informed we of the other issues with my car. More

by Alonzo
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jul 28, 2020 -

Mark Christopher Auto Center responded

To say thank you is not enough, Alonzo! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Mark Christopher Auto Center again! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2020

I went in for the steering wheel peeling and seats I went in for the steering wheel peeling and seats ripping and discoloration. Service center was Very fast n helpful Customer service is WAY better More

by Michellechacon13
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 28, 2020 -

Mark Christopher Auto Center responded

Michelle, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2020

We have had nothing but problems with our car since the day we bought it. We had to bring it back 2days after we purchased it and didn’t get it back for over a month. It’s been in the service center 3 time More

by KGODINHO43
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie 5?? In service, Mike Cagey, Frank Villalobos
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2020

Sandra was an awesome service specialist. Matt and Jeff Sandra was an awesome service specialist. Matt and Jeff were also very helpful, whick I appreciate. Cost of repair was horrible. No one returned More

by tljlioness13
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra...10 🌟 stars, Matt Torres
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Sandra was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2020

Excellent service friendly needed oil change and got it done right away in no time👍 great break room with coffee and TV for waiting would go back again🙂 More

by HOUDINE007
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Colleen SanFillippo, Vincenzo Catalano, Frank Villalobos, Gil Gonzalez
Jul 28, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2020

Ray was very nice to work with. My phone call was always answered or the call was returned in a timely matter. I would highly recommend Ray and this dealership. Thank you. Cyndee More

by Cyndee
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 28, 2020 -

Mark Christopher Auto Center responded

Cyndee, it’s great to know that Ray provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle, please let us know! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2020

We had a bed liner installed. You would think the Trailboss model would come fully equipped with bedliner. But Service was quick and painless and I like that they had protocol for COVID, Felt very sa More

by BIGBODELLI05
Recommend Dealer
Yes
Employees Worked With
jackie
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

Always get the work done right. Exceptional service department. Ray Peters is always a joy to work with and he follows up throughout the day. More

by butterflykiss032607
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 24, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

My Service rep was a dream come true!Julie Escobar took My Service rep was a dream come true! Julie Escobar took care of me from the start to finish! Will recommend your place to everyone! More

by Zumyb
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Julie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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