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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,359 Reviews
Call Service Center (909) 906-6156

6,359 Reviews of Mark Christopher Auto Center - Service Center

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October 09, 2024

dropped of the car and when picked up it was not fixed. drop the acre off a 2nd time and when i came back to get it, still broken. left the car a 3rd time and we will see how it goes this time. Looks like More

by JCOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration and appreciate your feedback regarding the repeated issues with your vehicle at Mark Christopher Auto Center. We take matters like this seriously and want to assure you that our goal is to provide quality service. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us. We value your business and hope to resolve this to your satisfaction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2024

My service advisor Tony Lopez had great follow-up and communication. He explained everything clearly and timely. More

by RMCD013
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
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Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're delighted to hear that Tony provided you with great follow-up and clear communication during your service at Mark Christopher Auto Center. Your positive feedback is greatly appreciated, and we look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2024

Scheduled online and went to my appointment and they said they couldn’t do it because I didn’t call. Then had to make new appointment for update to software and it took two days to complete. Not good More

by JERRETMURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand the frustration you felt with the scheduling confusion and the delay regarding your software update. Your feedback is important, and we strive to improve our processes at Mark Christopher Auto Center. If you’d like to discuss this further, please feel free to reach out to me directly. We appreciate your input and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2024

Mark Christopher understands the needs of their customer by going above and beyond other dealers. More

by mtmi6939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
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Oct 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about Mark Christopher Auto Center and our commitment to understanding our customers' needs. It's our goal to go above and beyond, and we're thrilled to know that we succeeded with you. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 05, 2024

They are not customer service forward. They don’t speak respectfully, and make you wait. More

by STUFFCHEST
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Mark Christopher Auto Center. It’s important to us that our customers feel respected and valued. Please feel free to contact me directly so we can address your concerns and improve our service for future visits. Your insights are invaluable, and we hope to serve you better next time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2024

No entiendo la pregunta sorry seria muy bueno para mi en español todo siempre por favor More

by LUZECH05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Mark Christopher Auto Center responded

¡Le agradecemos por tomar el tiempo para dejarnos esta excelente calificación de estrellas! Esperamos volver a trabajar con usted en el futuro. Sinceremente, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2024

Tony and his team did an amazing job diagnosing the problem and fixing it in a timely manner. Tony provided daily updates regarding the techs findings. Best service I have ever had with GM. Will be com More

by MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Report | Print
Oct 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words, Matt! We're thrilled to hear that Tony and his team at Mark Christopher Auto Center were able to provide you with amazing service and timely updates. It's wonderful to know that you feel confident returning for your future maintenance needs. We look forward to seeing you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 04, 2024

I am very pleased with there services ! !! They know what they’re doing. I will recommend this place!!!!! More

by raniasafarjouni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Garcia
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Oct 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you are pleased with our services at Mark Christopher Auto Center. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2024

Leslie our customer service representative did a fantastic job in taking care of our needs. More

by christiancampos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
Report | Print
Oct 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words, Christian! We’re thrilled to hear that Leslie provided fantastic service to meet your needs. At Mark Christopher Auto Center, we strive for excellence, and it’s wonderful to know our team made a positive impact. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 03, 2024

For my initial service on a new truck it was a learning experience. Next time I will come for service knowing how you operate. More

by kwwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Mark Christopher Auto Center responded

Thank you for your review. At Mark Christopher Auto Center, we aim to provide clear insights to make your visit as smooth as possible. We look forward to welcoming you back for your next service—feel free to reach out if you have any questions or need assistance before then! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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