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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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July 19, 2020

Really good customer service!!i definitely will recommend this place and will come back when I need service of my truck!!thank you for the nice service More

by Elat.mario12
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 21, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 19, 2020

Service was fine but the mechanic did not leave a oil change reminder sticker on my windshield for the next service. Also this dealer over charges there oil changes by $20 compared to all other Chevy dea More

by Greg
Recommend Dealer
No
Employees Worked With
Non of these above helped me
Jul 21, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide, Greg. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

Great service! Quick, efficient, & safe (in regard to social distancing norms). We appreciated being informed of the check-in protocol prior to our arrival. Thank you! More

by Mario
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon-5 stars, Matt Torres
Jul 21, 2020 -

Mark Christopher Auto Center responded

Mario, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

I had an appt for tinted windows on my new (pre owned) car. I worked with Juan. We had no problems with drop off or pickup. They even let us drop off and pick up the day before and day after the job was d More

by LJLESTINA
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 21, 2020 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Please let us know if there is anything else that we can assist you with. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

Always a pleasure with service crew. Always treated with respect and politeness. Not a inconvenience to wait for my vehicle. Waiting areas are very clean. More

by SHUNK65
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers, Matt Torres
Jul 21, 2020 -

Mark Christopher Auto Center responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

Very disappointed with this last visit. I’d like for the service manager to contact me. There were comments on my paperwork that were not brought to my attention by the service agent who helped me. More

by analiliacardiel
Recommend Dealer
No
Employees Worked With
Ray
Jul 21, 2020 -

Mark Christopher Auto Center responded

We appreciate hearing about your recent visit. Our priority is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter and will be in touch shortly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

I’v bought 2 cars from them but unfortunately I couldn’t buy the 3rd. Because Ray has always taken good care of me I will still use their service on my new car. He always works with me for appointment time More

by DWKOJACK
Recommend Dealer
Yes
Employees Worked With
Ray in service
Jul 21, 2020 -

Mark Christopher Auto Center responded

Hi, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Ray is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

Came in without an appointment and was helped out in less than 15 min. The first person to help me was a mechanic I believe but he was the one that made sure I was helped as soon as possible. My service cons More

by Carr.johana
Recommend Dealer
Yes
Employees Worked With
Nobu (service consultant), Fernando (mechanic)
Jul 20, 2020 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

The receptionist was very nice. Everything else about this visit was not. Service department was not helpful at all. Still didn’t fix my issue force second time. Spoke to 3 different people in Sales, and More

by jayder810
Recommend Dealer
No
Employees Worked With
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario. Alex. Joe.
Jul 21, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

l spoke with Avo lnjian — l really Patient’s l spoke with Avo lnjian — l really Patient’s understanding and willingness to help me with the problem that I had on my vehicle he went out of his More

by Richtowingnrecyling
Recommend Dealer
Yes
Employees Worked With
Avo lnjian
Jul 20, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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