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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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July 08, 2020

Not very happy with service did not replace correct part that was damaged or could have been replaced or did not completely look in to replacing the broken part used to many new parts that was not needed More

by altalomamech69
Recommend Dealer
No
Employees Worked With
Juan
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2020

Probably one of the most nicest courteous and efficient dealerships I’ve ever been to it’s just beautiful service was excellent, I was in and out in no time at all and it was very pleasant More

by Rkt4jo
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A o Excellent service guy, Matt Torres
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-393200

July 08, 2020

Service experiency Always good, honest and with smile, from the manager to the techs is a pleasure to go into mark christopher, specially the service writer, thank you More

by GDARIO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Vincenzo Catalano, Frank Villalobos, Matt Torres
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2020

Review of service received on 6/20/20 The auto purchased on 6/18/20 was taken to the service department because it was discovered standing water in the rear tail light. The salesman was n More

by PEDISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with any of the above people.
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 07, 2020

Julie was very pleasant to work with and she kept me informed. My concerns were dealt with in a timely manner. I will return when needed. More

by Szapcic
Recommend Dealer
Yes
Employees Worked With
Julie - Service
Jul 08, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Julie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2020

first service call My response to this question "Would you recommend this service center?" more accurately is probably. I brought my 2020 Sonic, purchased 2/13/2020 at M More

by RILEY10381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't recall their names
Jul 06, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2020

I showed up with no appointment and Avo Injian has been of a great help. Very nice, helpful and shows that he cares. Highly appreciated. More

by Wagdy
Recommend Dealer
Yes
Employees Worked With
Avo Injian is the best.
Jul 06, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2020

Nobu was great help but the technician that worked on the problem assured us the problem was fixed. We took truck on our weekend trip and it died again. Very inconvenient to be stuck out of town 3 days after More

by JASON.SGRIGNOLI
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 06, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2020

It was pretty fast for for me not having an appointment. Miss the courtesy pick up and drop off though but understand why I can't More

by LULUMONTE72
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 06, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2020

Good job on my car Just the warranty is nothing but lies Good job on my car Just the warranty is nothing but lies .. I will be recommending it to everyone not to get it is useless More

by Martha Corona
Recommend Dealer
Yes
Employees Worked With
Julie service
Jul 06, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback, Martha! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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