Mark Christopher Auto Center - Service Center

I had an appt it still took over an hour to finish my car. They forgot the wheel lock key. I had to ask them for it. they finally found it in a mechanics tool box. luckily I didn’t drive away yet. car. They forgot the wheel lock key. I had to ask them for it. they finally found it in a mechanics tool box. luckily I didn’t drive away yet. More

Every thing went smooth, surprise how easy it was to get in and out! Service staff was mindful and professional about making sure customers were safe. in and out! Service staff was mindful and professional about making sure customers were safe. More

Avo Injian was a great service representative he helped me out with everything and made me feel comfortable I trust leaving my vehicle with him and will be coming back for services. me out with everything and made me feel comfortable I trust leaving my vehicle with him and will be coming back for services. More

OnStar, speakers and Sirius radio kept going off. Still does I was there during the COVID-19 experience. I have a New XT6 Cadillac and was referred to the Chevrolet service department. Where I had to wait three I was there during the COVID-19 experience. I have a New XT6 Cadillac and was referred to the Chevrolet service department. Where I had to wait three hours on a plastic chair outdoors. I am 64 years old and disabled. I was very uncomfortable and in pain. I had an appointment and I was not told I was not going to be in the Cadillac air-conditioned waiting room. Where they have cushion chairs and Wi-Fi. Instead I was sent over to the Chevrolet side where there was hardly any room for 6 foot distancing and people not wearing masks. So I had to sit outside on a plastic hard chair. I knew it would take a awhile but I thought I would be in comfort. The servicemen were very nice when I saw them. They were very Crowded! in the waiting room and I am still having the problem. I will not go back until the Cadillac side is open or I can leave my car there and there’s a car to take and pick me up. More

Battery stopped working in my Escalade after a year and a half. Couldn't unlock the door. Called the dealership and was told incorrectly what to do to open the truck. Broke the part opening the door because half. Couldn't unlock the door. Called the dealership and was told incorrectly what to do to open the truck. Broke the part opening the door because of misinformation given by a staff member, then was charged $18 ish for the part. The person on the phone gave me directions for a 2016 Escalade not my years model. Poor customer service and faulty equipment. Not a good combination. More

Had appointment, oil change, tire rotation, break lights out. Rep knew I was waiting for truck, told 3 hours it took 7 hours. Unacceptable! Angry!!!!!!! out. Rep knew I was waiting for truck, told 3 hours it took 7 hours. Unacceptable! Angry!!!!!!! More

Yo puedo decir q si me han ayudado siempre con con lo q he necesitado. Tienen un buen servicio las personas han sido muy amables gracias he necesitado. Tienen un buen servicio las personas han sido muy amables gracias More

The service reps were nice, but they charged me $330 just to open my trunk, which was stuck. $330 to open the the trunk...really? to open my trunk, which was stuck. $330 to open the the trunk...really? More

Long wait no communication for over 4 hours! Sadly, I waited over 4 hours to only have my battery charged! I understand accommodation for COVID, but extraordinary lengthy and did not replace bat Sadly, I waited over 4 hours to only have my battery charged! I understand accommodation for COVID, but extraordinary lengthy and did not replace battery! More

Love the ease of scheduling service appointments online. Nobu from the Service Department is responsive, detailed with what my vehicle needs, and the consummate professional! Nobu from the Service Department is responsive, detailed with what my vehicle needs, and the consummate professional! More