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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,204 Reviews

6,204 Reviews of Mark Christopher Auto Center - Service Center

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May 25, 2020

They do an excellent job servicing my car. Always helpful when I have questions about my vehicle. Vehicle has a problem Nobu is very helpful. More

by yvttrsls
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2020

Service It took almost 3 hours to do an oil change,oil filter, lube, and rotate tires and that was much longer than they told me. More

by GROVE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
May 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

I have bought every car for myself and my family from MarkChristopher since 1988. I would not go anywhere else. They are honest and trustworthy. They always help me get the best deal possible. More

by MALLANO
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 24, 2020

Made my appointment on line, 20 other people did the same thing. Why bother with an appointment if you take so many at the same time, shouldn’t you limit them?? Once car was in, things went smoothly. More

by lindatorrey68
Recommend Dealer
Yes
Employees Worked With
No one
May 27, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

Avo Injian, Was a very good Service Consultant.He showed interest and concern, with the problem we were having with our Silverado..He give us excellent service... More

by GARCIAS0248@gmsil.com
Recommend Dealer
Yes
Employees Worked With
Avo Injian
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Avo does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

Very unhappy. Had an appt for an ignition recall. Service man said it would take an hour to an hour and a half. Waited for an hour and a half just for him to tell me I had to come back because they didn’t ha More

by jtvillamil
Recommend Dealer
No
Employees Worked With
Not sure if his name
May 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

It took an hour to order a part that should have been ordered on the service drive (an A pillar trim cover). So more than an hour of my time wasted to do what should have been done in five minutes. C More

by CadillacCraftsman
Recommend Dealer
No
Employees Worked With
Julia
May 27, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2020

The staff is always professional and the service is usually fast and efficient and they keep me informed on the diagnostics when I take my car in for service. More

by mike
Recommend Dealer
Yes
Employees Worked With
Nobu D.
May 26, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2020

Did a good job among the changes dealing with the Covid 19. I applaud them, hopefully this will be over soon and we can drive up again to Mark Christopher's. More

by rosyeden
Recommend Dealer
Yes
Employees Worked With
Work with the Cadillac service rep.
May 26, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2020

So when I was on the website Friday before I came for my appointment the little window popped up that says free car wash with every service. So I went out of my way and drove all the way down to Mark Christ More

by JOANNEBROWN_2
Recommend Dealer
Yes
Employees Worked With
have no idea
May 25, 2020 -

Mark Christopher Auto Center responded

Joanne, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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