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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,349 Reviews

6,349 Reviews of Mark Christopher Auto Center - Service Center

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May 27, 2020

Safe and professional. Safe and they kept their word for the promise time of the service. Friendly and professional staff all of them followed the protocol of distance. More

by VIVIVEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2020

Great serivice everyone was nice and they got my car out quickly despite how busy it was. My car was under warranty so it didn’t cost anything so that’s even better. More

by jill
Recommend Dealer
Yes
Employees Worked With
Susan? (Blonde idk she was nice)
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2020

Sold me a truck with a defective transmission and now refuse to help. I was told to call GM if I wanted. I have called GM and was assigned to a man named Marcus who told me he would check into it and cal More

by DMWILLIAMS1011
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Jun 01, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 26, 2020

I had two cars serviced. One was a excellent service the other so so. My car was returned ahead a time. Loved the car wash. My other car was kept over night into the evening for an oil change and service. More

by sandjery
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 29, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2020

I would expect when I take my vehicle in nothing gets taken out of I am missing my obd reader which of course they state they are not responsible More

by Jbriseno611
Recommend Dealer
No
Employees Worked With
Matt Torres
Jun 01, 2020 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2020

They do an excellent job servicing my car. Always helpful when I have questions about my vehicle. Vehicle has a problem Nobu is very helpful. More

by yvttrsls
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2020

Service It took almost 3 hours to do an oil change,oil filter, lube, and rotate tires and that was much longer than they told me. More

by GROVE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
May 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

I have bought every car for myself and my family from MarkChristopher since 1988. I would not go anywhere else. They are honest and trustworthy. They always help me get the best deal possible. More

by MALLANO
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 24, 2020

Made my appointment on line, 20 other people did the same thing. Why bother with an appointment if you take so many at the same time, shouldn’t you limit them?? Once car was in, things went smoothly. More

by lindatorrey68
Recommend Dealer
Yes
Employees Worked With
No one
May 27, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

It took an hour to order a part that should have been ordered on the service drive (an A pillar trim cover). So more than an hour of my time wasted to do what should have been done in five minutes. C More

by CadillacCraftsman
Recommend Dealer
No
Employees Worked With
Julia
May 27, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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