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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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April 01, 2020

This was my first visit and I must say, the service was excellent. Jackie assisted me upon my arrival, explained what services were going to be done on my car and answered my questions. Thank you fo More

by Mramsey0128
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Apr 07, 2020 -

Mark Christopher Auto Center responded

Mramsey0128, thank you for the awesome feedback! You're right, Jackie is an excellent service adviser and we appreciate all they do for us! We're very happy to hear that he was there to provide you with great service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

The customer service was great! Juan was very professional and made sure the work on my car was completed in a timely manner. I will recommend Mark Christopher to family and friends. More

by yvnneacsta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

Thank’s for the fast response to mine concerns about the repair of mi car, special Thanks to Juan Fletes he deserves my respect Keep your good job done More

by tiohugofc
Recommend Dealer
Yes
Employees Worked With
Juan Fletes five stars
Apr 07, 2020 -

Mark Christopher Auto Center responded

Hi and thanks for the great feedback! We're very happy that Juan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

Poor service from ray peters.not focused forgot I was outside waiting 15 minutes until I knocked on window same on getting my car back. I reminded him after 10 minutes that I was still waiting. Said h More

by JIMSTEELE022
Recommend Dealer
Yes
Employees Worked With
Ray Peters. 1 star
Apr 07, 2020 -

Mark Christopher Auto Center responded

Jim, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2020

All employees were friendly. Cleanliness of the lounge was great. Stocked full of snacks and drinks. Comfortable seating. Appreciated the car wash after the service. More

by EE.SETS
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 30, 2020

Pleasant as well as professional,I will recommend to family and friends,I hope you continue to stay open on weekends due to it's the only time I'm available to come in for my routine maintenance needs. More

by LEGAINES
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to working with you back again in the future. Take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 27, 2020

I was very unhappy with the appointment process. I scheduled an online appointment for 7am and when I showed up for my appointment I was told that service opened at 8am. A complimentary tire rotation More

by jrmysvdr
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 08, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2020

Amazing service! Quick, easy, and efficient. They made it too easy to just get some a few things taken care of. I won’t go anywhere else. More

by NSTRAND175
Recommend Dealer
Yes
Employees Worked With
Avo (I think that was his name)
Mar 27, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2020

They had our car over three weeks and it wasn’t until I got angry that I was getting updates. They wanted to release the car without listening to when the problem occurred. The warranty company took a bit More

by Basilajr@sbcglobal.net
Recommend Dealer
No
Employees Worked With
Jackie, Rodney Reid
March 26, 2020

Had a great experience Dario was very helpful and made the process very easy will be going back and recommending to all my friends and family More

by MROCHA622
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 27, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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