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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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February 18, 2020

Not a fan of taking my vehicles to the dealer. Everything is way overpriced. Paid $155 to diagnose my vehicle, quoted over $5k to repair it. Took it to a different mechanic who repaired it with the same part More

by BRAD51
Recommend Dealer
No
Employees Worked With
Jackie Klosky
Feb 24, 2020 -

Mark Christopher Auto Center responded

Brad, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2020

I was able to leave my car for an extensive time and they provided me with a car for the week. Dario was very helpful. More

by Tania
Recommend Dealer
Yes
Employees Worked With
Dario in service
Feb 19, 2020 -

Mark Christopher Auto Center responded

Tania, thank you for the awesome feedback! You're right, Dario is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2020

Stellar service. , I didn't have to wait long. Erik, from the service dept., was professional and nice. I would recommend anyone there for service. More

by Bonbon93
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Feb 19, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your review! We really appreciate your business and are so happy that Erik could provide great service to you and your vehicle. We look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2020

I am happy because I got Fast and friendly service went in for an oil change and was out in 35minutes on Presidents’ Day holiday More

by rosieescalantehdz
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Feb 19, 2020 -

Mark Christopher Auto Center responded

Rosie, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2020

I had great experience the service was great real helpful they offer me ride home keep me informed about my car fix my car good they really help full More

by Sonny
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Feb 19, 2020 -

Mark Christopher Auto Center responded

Sonny, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

My service rep was prompt for the appointment that I had. He took all the information needed and advised me of the approximate time it could take to service my vehicle then he showed me the waiting areas bec More

by hayman87_99
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Feb 17, 2020 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Number1 Best service ever, always on top of it with little wait time❤️Thank You for keeping my family and I safe on these roads! More

by Jones4
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Feb 17, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Disappointed with pricing. I was given 3 different rates. The gentleman helping was not very Professional when I was dissatisfied with information I was given, kept talking over me and made me feel very unco More

by Mariaad21
Recommend Dealer
No
Employees Worked With
Ray Peters
Feb 24, 2020 -

Mark Christopher Auto Center responded

Maria, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Not very happy with the work done on my vehicle, having to take it back numerous times and still not fixing the problems. 4200.00 dollars later still a problem. More

by Iluvslolife
Recommend Dealer
No
Employees Worked With
Ray
Feb 24, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Will never return went for service recall. Asked to check for any other services truck needed and didn’t put in the effort. He had a horrible attitude did not even attempt to call asked how I expected to pay More

by Vcoronado
Recommend Dealer
No
Employees Worked With
Robert khoury
Feb 24, 2020 -

Mark Christopher Auto Center responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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