Mark Christopher Auto Center - Service Center

Had my truck in for a recall and they took care of it, only thing is I had to call them about an hour before they were closed to find out it was done & just getting washed & when I came to pick it up foun only thing is I had to call them about an hour before they were closed to find out it was done & just getting washed & when I came to pick it up found out that it was not washed at all. They were closing and I had to leave without being washed More

Excellent customer service. My first time buying a Cadillac ever. I’m glad I went to Mark Christopher Auto Center. Got 2 courtesy oil changes. Cadillac ever. I’m glad I went to Mark Christopher Auto Center. Got 2 courtesy oil changes. More

Really Helpful I really appreciate 'NBU as well as Mr. Torrez the Service Manager! I would recommend this service center! Everyone is really friendly and helpful! Th I really appreciate 'NBU as well as Mr. Torrez the Service Manager! I would recommend this service center! Everyone is really friendly and helpful! The detail was great! More

Ray in service took care of me and my car. The repair was done quickly as I waited. The car again operates like new. Thank you done quickly as I waited. The car again operates like new. Thank you More

I visit the Service Dept on Jan 27 2020 for a Oil change, was greeted by Kat who was very pleasant and polite. Always cheerful, she was very helpful, keep me in form with what was going on with my car and g was greeted by Kat who was very pleasant and polite. Always cheerful, she was very helpful, keep me in form with what was going on with my car and gave me a courtesy call when my car was finish while I was still there. Great job Kat and Thank you again. More

Service was perfect. Easy in, easy out. No nonsense. Great visit. I really appreciate the respect level shown by the staff, very professional. Top of the line. Great visit. I really appreciate the respect level shown by the staff, very professional. Top of the line. More

Yukon Nightmare Eric the Service Coordinator has been amazing! The reason for not 5 stars falls with the mechanics themselves. Eric gave exceptional customer service Eric the Service Coordinator has been amazing! The reason for not 5 stars falls with the mechanics themselves. Eric gave exceptional customer service and provided us with updates daily. He went out of his way to help us. The mechanics to me are glorified programmers. I feel they rely quite a bit on what computers tell them rather than being a mechanic. My husband diagnosed the problem and walked them through it. We were told the noise was normal and come to find out there was a bent push rod. I wish they would be able to go beyond what they "instructed" to do to fix problems. More

I’ve been having troubles with my Acadia since I got it. My husband purchased it as a gift for me from Mark Christopher, but they are over an hour away so I was taking it into another dealership trying to g My husband purchased it as a gift for me from Mark Christopher, but they are over an hour away so I was taking it into another dealership trying to get the issues figured out. After MULTIPLE attempts and feeling like the dealership wasn’t even trying anymore, I contacted Mark Christopher as the other dealership mentioned maybe they’d offer a rental for a day to have them check it, since that’s where we purchased the car, so we tried that route. Jeff helped me and honored a rental car to help me because I have been hassling with it so much. We made an appointment and when I got there he was very nice. He set me up with Jackie in service, and the tech he set me up with, Martin, came out to talk to me directly to figure out what the issues are and get a broader picture of the issue to hopefully help pinpoint the problems and get them fixed. Mind you this never happened at the other dealership. Martin took time with me to go over every issue, any information, videos etc to help him out. They were able to duplicate the issue on day 2, which the other dealership wouldn’t keep it past a few hours even when I attempted to keep it there for an unknown amount of time until it’s figured out at one point. They replaced a few things and then went working on pinpointing the other concerns. They ended up having my car for 5 days. I was pleased to know they were taking time and taking it seriously! I will hands down be going here for all service/maintenance from now on. It may be way out of my way, but if this is their service, then it is well worth it!! I highly Recommend checking them out for your service needs. More

Great job advisor Erik Silva and Technician Ernesto Orellana Ruiz. Went in on Saturday for oil change I was in and out within an hour. Great price too. Thanks job well done. Rosa Ochoa Orellana Ruiz. Went in on Saturday for oil change I was in and out within an hour. Great price too. Thanks job well done. Rosa Ochoa More

We received outstanding service from beginning to end. We were treated like first class VIPs. The staff couldn’t have been friendlier and the service was timely. were treated like first class VIPs. The staff couldn’t have been friendlier and the service was timely. More