Mark Christopher Auto Center - Service Center

After having an above average experience in purchasing my truck six months ago I had a below average from the service department this past week. I had a 11 o’clock scheduled service appointment for three rec truck six months ago I had a below average from the service department this past week. I had a 11 o’clock scheduled service appointment for three recalls. At 3pm I called on a status update. After speaking to my service agent Ray I was informed my truck would not be ready until after 5pm. Sure enough I received a call at 5:15 that it was ready. I believe anything longer than 4 hours with an appointment for a software recall is unacceptable. To top things off I was informed at 5:15 that the dealership was not able to pick me up from home. Ray suffered from a complete lack of customer service. When checking out Ray noted my need for a ride home and secured a ride to take me home however at no point did he or the person taking home said the hours of operation were different then the service hours. Needless to say I was upset that my truck took all day but in addition I was going to be the weekend out my truck because the shuttle does not run on the weekend. I asked Ray is there anything u can do go get my my truck? He answered no not till Monday I simply hung up. In my experience another service department would have offer to have someone one the team pick me up or order a Uber to get me rather then leave me the weekend without a vehicle. The one positive thing the service department did came on Monday about an hour after I picked up my truck I received a text asking about service, “I reframed from exploding“ I explained my situation and received the following response, “please give us another try we can off a one hour guarantee at my next service appointment. Silver lining :-/ More

You could do a better job making sure the vehicle being serviced is running as it should,maybe by test driving it before releasing it to the customer hi serviced is running as it should,maybe by test driving it before releasing it to the customer hi More

Avo helped us out while our truck was in the shop for 3 weeks. Always responded to my questions quickly. I can be pretty impatient and he always kept his cool. weeks. Always responded to my questions quickly. I can be pretty impatient and he always kept his cool. More

This dealership gets the job done the service people are Professional an know the product never had to bring the vehicle back after they tested all systems nice people Professional an know the product never had to bring the vehicle back after they tested all systems nice people More

Great service!! Kept me informed while service was being done. I will definitely tell my friends and family about Mark Christopher Auto Center. Thank You!! done. I will definitely tell my friends and family about Mark Christopher Auto Center. Thank You!! More

The dealership has been the most professional and thorough service department I've ever been affiliated with.the people have gone out of their way to be informative and helpful. GREATEST EVER, thank thorough service department I've ever been affiliated with.the people have gone out of their way to be informative and helpful. GREATEST EVER, thank you Mark Christopher More

Eric was great however my truck was delivered unwashed. I was told it would be washed. It was late in the evening Friday afternoon and did not have time to wait any longer for it to be washed. was told it would be washed. It was late in the evening Friday afternoon and did not have time to wait any longer for it to be washed. More

Everything went great from the time I dropped my car off till I got the phone call it was ready, Always fantastic service At Mark Christopher till I got the phone call it was ready, Always fantastic service At Mark Christopher More

Jackie in service did an excellent job taking care of me Truck was ready on time I was well-informed and look forward to having service again with Mark Christopher Chevrolet thank you Truck was ready on time I was well-informed and look forward to having service again with Mark Christopher Chevrolet thank you More

Took my truck in for an oil change and tire rotation on Friday. I had been taking my truck there because you included a tire rotation for free... not anymore. The $25 fee is excessive,. Friday. I had been taking my truck there because you included a tire rotation for free... not anymore. The $25 fee is excessive,. More