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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,356 Reviews

6,356 Reviews of Mark Christopher Auto Center - Service Center

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February 18, 2020

Not a fan of taking my vehicles to the dealer. Everything is way overpriced. Paid $155 to diagnose my vehicle, quoted over $5k to repair it. Took it to a different mechanic who repaired it with the same part More

by BRAD51
Recommend Dealer
No
Employees Worked With
Jackie Klosky
Feb 24, 2020 -

Mark Christopher Auto Center responded

Brad, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Not very happy with the work done on my vehicle, having to take it back numerous times and still not fixing the problems. 4200.00 dollars later still a problem. More

by Iluvslolife
Recommend Dealer
No
Employees Worked With
Ray
Feb 24, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Disappointed with pricing. I was given 3 different rates. The gentleman helping was not very Professional when I was dissatisfied with information I was given, kept talking over me and made me feel very unco More

by Mariaad21
Recommend Dealer
No
Employees Worked With
Ray Peters
Feb 24, 2020 -

Mark Christopher Auto Center responded

Maria, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

I have bought multiple cars from this dealership and its always been a great experience. Friendly staff and personal. Always willing to go out their way for you. More

by evi.76
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Frank Villalobos, Cassandra Meier, Tony Catalano, Rodney Reid, Matt Torres, DAS Admin
Feb 17, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Number1 Best service ever, always on top of it with little wait time❤️Thank You for keeping my family and I safe on these roads! More

by Jones4
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Feb 17, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

My service rep was prompt for the appointment that I had. He took all the information needed and advised me of the approximate time it could take to service my vehicle then he showed me the waiting areas bec More

by hayman87_99
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Feb 17, 2020 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2020

Will never return went for service recall. Asked to check for any other services truck needed and didn’t put in the effort. He had a horrible attitude did not even attempt to call asked how I expected to pay More

by Vcoronado
Recommend Dealer
No
Employees Worked With
Robert khoury
Feb 24, 2020 -

Mark Christopher Auto Center responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2020

nice service advisors very profesionali feel confortable nice service advisors very profesional i feel confortable the time they promise finish my service its in time congrats continue whit the nice servi More

by SYLVIAGARZA53
Recommend Dealer
Yes
Employees Worked With
ray peters nice person very profesional, Rodney Reid
Feb 17, 2020 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2020

Amazing service!! Didn’t need to wait. They came out quick and got me right in. Waiting room was nice and comfortable. Was worth the time and service to take vehicle here. More

by ARBARRETT4
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Feb 17, 2020 -

Mark Christopher Auto Center responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2020

Service is ok but not stellar. It has been a consistent experience.Of mediocre service that leave much to be desired from a premium car dealership. More

by LLC
Recommend Dealer
No
Feb 28, 2020 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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