Mark Christopher Auto Center - Service Center

Did not resolve the problem as it occurred Did not resolve my problem with my car when I took it in on a Monday and on a Tuesday night it broke down on me and had to tow it on a Wednesday to t Did not resolve my problem with my car when I took it in on a Monday and on a Tuesday night it broke down on me and had to tow it on a Wednesday to the shop More

Stuck between yes and no...to recommend this service center Long story short, took my truck in at 720 am...I knew it was the radiator that was leaking. But yet nothing was done. Left 2 messages to Juan. No resp Long story short, took my truck in at 720 am...I knew it was the radiator that was leaking. But yet nothing was done. Left 2 messages to Juan. No response till 320 ish. Went to pick up my truck since they didn’t do anything. Was expected to pay $155 for “diagnostics” spoke with Rodney the service manager (awesome service by him) took care of the engine light and did no charge just told me to add water since the radiator was leaking. Sent me on my way. Had another repair shop fix it in 3 hrs. More

Oil change expired? Very long wait I took our 2017 Tahoe in for an oil change because my wife called and she was told that there was one complimentary oil change remaining. When we took I took our 2017 Tahoe in for an oil change because my wife called and she was told that there was one complimentary oil change remaining. When we took the truck in, we were told that the oil change had expired (which is ridiculous in and of itself). Since we were already there, we decided to let them do the service. We were told it would be about an hour and 1/2 even though we had an appointment. Ok. We’ll wait. Almost 3 hours later our truck was finally done and had a very poor excuse for a car wash on top of it all. Not sure I’ll ever bring any vehicle we own back to this dealership based on this experience. More

Cheverey Normally when I get my service done is just after lunch when I get off it’s a little longer wait but this time a made an 8am reservation time and I wa Normally when I get my service done is just after lunch when I get off it’s a little longer wait but this time a made an 8am reservation time and I was out an hour early my contact person went over and beyond my expectations More

5 Stars for Service Juan Fletes Walked in to buy Def fluid from parts I explained my Dash says Poor DEF exhaust parts guy said we have the best service go see Juan Fletes so I did I Walked in to buy Def fluid from parts I explained my Dash says Poor DEF exhaust parts guy said we have the best service go see Juan Fletes so I did I explained to him my concerns I left my 11 Lifted GMC 2500 HD . Let me tell you I’m very OCD being an ex- Aircraft technician . I left my truck Juan called everyday explaining where there at. Most of the problem was under warranty great communication skills and updates . Anybody who only read negative reviews I’m telling you to trust Mark Christopher an go see Juan. I will be posting a positive review at the BBB . Thanks Juan!!!! More

They should receive 0 stars! Horrible, horrible customer service. I dropped off my car on Friday at 9am, they called at 5:30pm to say they needed to keep the car till Monday. On M Horrible, horrible customer service. I dropped off my car on Friday at 9am, they called at 5:30pm to say they needed to keep the car till Monday. On Monday they called at 4pm to say they hadn’t solved my issues. More