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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,356 Reviews

6,356 Reviews of Mark Christopher Auto Center - Service Center

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February 08, 2020

Sandra was great, as usual. She arranged a loaner car and made sure all work was performed correctly. Thank you very much, Sandra and crew. More

by Luckstr
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Feb 11, 2020 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Sandra and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2020

Great service like always. Thank you Nobu for handling my service needs and getting in done quickly. Definitely to go to guy go see Nobu! More

by fakhouri00
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey
Feb 11, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2020

Mr Dario my number one friendly and helpful person. Always ask for him to help me. E explains well every detail about all service I really recommend More

by Cecilia ruiz
Recommend Dealer
Yes
Employees Worked With
Darío Gómez
Feb 07, 2020 -

Mark Christopher Auto Center responded

Cecilia, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Dario does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2020

Service department has improved. But there is a ways to Service department has improved. But there is a ways to go before living up to their advertisement of expecting excellence. I’ve not seen excellence. More

by FAL520
Recommend Dealer
No
Employees Worked With
Sandra, Matt Torres
Feb 14, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2020

Always gives us amazing service no matter what. Always is thorough on why certain services are needed. Always attentive and friendly when we walk in. More

by Carlos Reyes
Recommend Dealer
Yes
Employees Worked With
Kat
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thank you for the wonderful review, Carlos! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Communication is horrible and they do not have enough techs to put out to work that they have coming in. Service department not recommended. Poor More

by vargasalberto68
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid
Feb 11, 2020 -

Mark Christopher Auto Center responded

Alberto, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Nobu help me when I was trying to Apply for a Gm credit card because I WasHaving problems with the Application on line he was very helpful I appreciate his help everyone at service department there are v More

by VILLALPANDOM47
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Nobu was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Nobu DomonWas my service advisor he did an excellent job Nobu Domon Was my service advisor he did an excellent job of helping me. I talked with him about service on another vehicle that I just purchased fr More

by da1muse
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 06, 2020 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Nobu is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Going on 48 hours which I asked/left message with service advisor for Jeff to call me on 2/3/2020. After spending $2300, back in for more service. Multi point inspection not performed according to o More

by Capidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat Valle
Feb 11, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and our team. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 11, 2020 -

Capidi responded

No need to discuss further, we are done with Mountain View and Mark Chris. We shall move on and maybe you learn to educate your service advisors and listen to your clients. We need to trust our dealerships when we leave our vehicles. We believe we have given you several opportunities to adjust. We shall move on to our next Chevrolet dealership who will appreciate our business/money.

February 06, 2020

Outstanding customer service and great attitude. I will continue bringing my vehicles and recommending friends and family to Mark Christopher dealership. Great team to work with. More

by JCMARTINEZ507
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fletes (amazing service consultant))
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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