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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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December 29, 2019

Thank you I took my car in for a repair to dash. They gave me a new dash board looks very beautiful. They lent me a rental and fixed the dash on time. Thank you More

by ROSEDEMINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nebo
Dec 30, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2019

Pleasurable Welcomed right away. Pleasant to talk with. My car was taken care of in a timely manner. Waiting room is comfortable. Check out was nice and easy. Eve More

by MZMZ48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Doman
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2019

Usually better but still great Took my XT5 in for an oil change. Told by 2 people it would be about 1 1/2 hours. It took about 4. Hours. Just inconvenience for scheduling my ride b More

by spiritssol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra in service
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2019

Recall Juan, SERVICES Department. Was very helpful, everytime I go there for service always friendly with Respect ,yes I regiment anyone to Mark Christerph More

by EMANCILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2019

Quick and easy The service was quick and easy, service team member Eric took a few details from the Tahoe and gave me A servicing schedule. Service was only about More

by RALPH22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2019

Fast & accurate Very friendly employees , clean environment, just needs a bigger waiting room. I recommend to anyone who needs their Chevy or gmc service or need vehi More

by Manuel Miranda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2019

Amazing, fast, excellent The team at Mark Christopher auto center always does a stellar job of efficiently and effectively maintaining and servicing my silverado 1500 in a con More

by WALTERSJASON1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2019

Amazing! Went in for a recall repair, easy check in, very explanatory. Cat was amazing at communicating with me when my vehicle was ready. Was supposed to be a More

by Carlos Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat from service department. , Brian Noble
Dec 28, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2019

Terrible service Had to call to get updates. They told me of issues after the fact. Finally got my car back and they did not reset the oil sensor. Service guy would sa More

by jkerken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik silva
Jan 16, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 25, 2019

Horrible Communication with Customer Took my vehicle in for work to be covered by warranty. Part was ordered OVER 1 year ago. Dealer never called me telling me that my part was in. I call More

by MANNY1G
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thanks for your great review, Manny. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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