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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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December 20, 2019

Easy to make an appt Lic plate was turned upside down during service and no good explanation why. On service prior to this one the nut was so tight on the oil pan we could More

by Dgoodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for providing us this feedback. At Mark Christipher Auto Center , we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 20, 2019

Amazing Service Dept Went to Mark Christopher Cadillac for Service, Dario was the most person to address me, He's Customer Service is Top Notch and I would recommend anyon More

by FLEETSERVICEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez, Matt Torres
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Amazing service! I had a recall on my car contacted Mark Christopher they immediately got my car and got the recall item fixed and also fixed another small part that w More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Tire sensor reset Done fast and free! Every thing I asked to do was completed, and other service (under warranty) suggested. Made appointment for next week. Very satisf More

by kevin.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebu
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Thank you Avo Took our vehicle in for an oil change and tire rotation. Was there for about an hour. I called the day prior and was advised to bring it in the mornin More

by CHASSALCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Very friendly and professional Jackie did a great job, she was very helpful and knowledgeable about my issues. The service manager Jeff was also very helpful when it came to my issu More

by richbeesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, Rodney Reid
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2019

It was great until it came time to pick up the car. It was great until it came time to release the car. They gave me paperwork and was ask to wait and they would drive it up to me. Never happen. I had More

by NANA697074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sorry, didn't catch their names., Rodney Reid
Dec 22, 2019 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2019

Great service Had a oil change and free car wash without over charging me. Also had a recall on the car they fix it immediately. I will be going there again for my More

by tsnyc47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2019

Oil change issue On Tuesday, when I went to go get an oil change I was informed that my truck would be done and ready to go in 2 hours. I had no other choice but to wa More

by Jorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us, Jorge. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 19, 2019

Fast and friendly Just one problem nobody answers phones there tried to call service department and the operator they never answered the phone. You have to go on lin More

by VASQUEZJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik silva
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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